Patient Services Agent ( Call Center)

Company Description

generations GENETICS is an institution that utilizes science & technology to focus on offering individuals & families a better chance at a healthy future. By using the latest in DNA testing for family planning, lifestyle enhancement, disease prevention & tailor-made treatments.

Our state-of the-art laboratory ensures the highest standards of accuracy and reliability. From prenatal care and newborn screening to diagnosis of heritable disorders and personalized medicine, we adopt a holistic approach to genetic health.

generations GENETICS is dedicated to providing unparalleled expertise and personalized care. We offer a comprehensive suite of genetic testing and counseling services. Our mission is to empower individuals and families with the knowledge to make informed decisions about their health and well-being.

Tasks and Responsibilities:

Handle inbound and outbound calls from customers.

Handle social media inquiries, Facebook, WhatsApp, and Instagram.

Provide accurate information about our services.

Resolve customer inquiries and complaints with empathy and professionalism.

Document interactions and maintain accurate records in our system.

Collaborate with team members to improve service delivery.

Meet performance metrics and contribute to team goals.

Qualifications & Requirements:

.Bachelor's degree from reputable university.

1 to 3 years of experience as a call center agent is a must.

Medical background is a plus.

Skills and Competencies:

Excellent verbal communication skills.

Strong problem-solving abilities and attention to detail.

Proficient in using computers and customer management software.

.Fluency in English language is a plus.

Location:

New Cairo.

Work Schedule:

5 days a week / rotational 8 hours (including night shift ends at 10:00Pm)