stablished in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.
Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market
Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
Our technology mirrors our people - Smart, Innovative & Forward Thinking
www.geidea.net
To maintain a competitive advantage as we grow, we are currently looking for a new Payment Gateway Operations Officer
Job purpose:
The Payment Gateway Operations Officer supports the onboarding, configuration, and go-live of payment gateway services by coordinating with banks and partners, validating documentation, and performing system testing. The role ensures smooth operations through system monitoring, incident resolution, and advanced technical support, while working closely with internal teams to maintain platform stability and client satisfaction.
Key Responsibilities:
- Handling and onboarding new account and monitoring till they reach the live stage
- Creating and configure MID, BNPL, installment for the merchants with bank after validating the paperwork.
- Handling with bank and consumer finance to get MIDs for new accounts.
- Perform UAT for system and creating test cases document.
- Providing advanced technical support for the company's financial technology services, ensuring operational continuity, and maintaining high levels of client and stakeholder satisfaction.
- Deliver advanced technical support for fintech platforms, transaction systems, APIs, and integrations for both clients and internal teams.
- Handle and resolve complex, high-priority technical incidents and escalate critical issues to relevant departments while ensuring effective resolution follow-up.
- Monitor system health, transactions, and application performance, proactively identifying potential issues and risks.
- Support integration testing and go-live readiness for new clients and partners, ensuring smooth onboarding and operational handover.
- Collaborate with cross-functional teams including Engineering, Integration, Product, and Infrastructure teams for incident resolution and platform enhancements.
- Participate in on-call rotations and after-hours support coverage when required.
- Assist in evaluating and implementing new tools or processes to improve support operations and incident management efficiency.
Qualifications & Experience:
- Bachelor's degree.
- +1 year of experience in a similar role within the e-commerce field.
- Strong troubleshooting and problem-solving skills.
- Excellent email writing and communication skills.
- Good command of the English language (written and spoken).
- Completed a programming course or basic knowledge of *JSON* and *APIs*.
Nice to Have:
- Familiarity with e-commerce platforms.
- Willingness to learn and grow in a fast-paced environment.
- Strong attention to detail and teamwork skills.
Our values guide how we think and act - They describe what we care about the most
Customer first - It's embedded in our design thinking and customer service approach
Open - Openness allows us to constantly improve and evolve
Real - No jargon and no excuses!
Bold - Constantly challenging ourselves and our way of thinking.
Resilient If we fail, we bounce back stronger than before.
Collaborative - We know that we can achieve a lot more as a team.
We are changing lives by constantly striving for a better solution.
