Payment Processing Officer

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a new Payment Processing Officer:

Job purpose:

Responsible for supporting financial reconciliation and settlement processes. Ensure accurate and timely validation of financial transactions, addressing discrepancies, and collaborating with internal teams to provide a seamless experience for merchants, customers, and stakeholders.

Key accountabilities and decision ownership:

• Assist in conducting daily, weekly, and monthly reconciliations of financial transactions, including payments, settlements, complaints, and fund transfers.
• Validate and reconcile transaction data from various sources such as payment gateways, card acceptance channels, refunds, and the mobile app.
• Identify and investigate discrepancies or exceptions in the reconciliation process, coordinating with relevant teams for resolution.
• Maintain accurate records and documentation of all reconciliation activities and findings.
• Support the settlement process, ensuring timely and accurate settlements to merchants, customers, and other stakeholders.
• Monitor settlement reports, identify discrepancies, and take corrective actions promptly.
• Collaborate with internal teams including finance, operations, and customer support to gather settlement requirements and resolve related issues. Investigate and assist with customer support-reported tickets.
• Utilize dashboards and reporting tools to monitor and analyze reconciliation and settlement data.
• Handle chargeback cases in line with company regulations and internal policies.
• Manage collection fees processes in accordance with company regulations and internal policies.

Must Have Technical / Professional Qualifications:

• 1–3 years of experience in a reconciliation, settlement, or financial operations support role; experience in SaaS or fintech industries is a plus.
• Bachelor's degree in Finance, Accounting, Business, or a related field.
• Strong analytical and problem-solving skills with attention to detail.
• Familiarity with financial systems, reconciliation tools, or payment gateways is a plus.
• Proficiency in Microsoft Excel and reporting tools; experience with dashboards is a plus.
• Experience in working with support ticketing systems is a plus.
• Language: Fluent in English and native Arabic.

Join our dynamic team as a Payment Processing Officer and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.

Our values guide how we think and act - They describe what we care about the most.

Customer first - It's embedded in our design thinking and customer service approach.

Open - Openness allows us to constantly improve and evolve.

Real - No jargon and no excuses!

Bold - Constantly challenging ourselves and our way of thinking.

Resilient – If we fail, we bounce back stronger than before

Collaborative - We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.