Payment Product Manager

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Job Summary

Lead the end-to-end delivery of payment service products, overseeing development through implementation. The role focuses on coordinating multiple initiatives, partnering with internal and external stakeholders, and ensuring high-quality, on-time product releases that meet business and customer expectations.

Key Responsibilities

• Delivery Planning & Coordination
  Manage and coordinate the delivery of payment products across the full lifecycle, ensuring plans, milestones, and outcomes align with business objectives.

• Release & Deployment Management
  Own release planning activities, including resource coordination and readiness, to ensure smooth and predictable product releases.

• Stakeholder & Customer Engagement
  Build and maintain strong relationships with business stakeholders, technology teams, and customers to support clear communication and effective collaboration.

• Delivery Tracking & Reporting
  Track delivery progress and provide regular reporting on timelines, quality, resources, and RAID (Risks, Assumptions, Issues, Dependencies).

• Timeline & Deadline Ownership
  Ensure delivery commitments are met within agreed schedules, proactively addressing delays or risks.

• Product Delivery Roadmaps
  Create and maintain detailed delivery plans covering each stage of the product lifecycle, from initiation through rollout.

• Performance Measurement
  Define and monitor end-to-end delivery KPIs to assess performance, efficiency, and product quality.

• Risk & Dependency Management
  Identify delivery risks early, manage cross-team dependencies, and implement mitigation strategies to minimize impact.

• Customer Feedback & Continuous Improvement
  Analyze customer feedback and operational insights to drive continuous improvements in delivery processes and outcomes.

Qualifications

• Professional Experience
  810 years of hands-on delivery experience within payment services and card issuing environments.

• Education
  Bachelor's degree in Computer Science or a related discipline.

• Delivery & Agile Expertise
  Proven experience delivering products using Agile methodologies and frameworks, including Scrum, DevOps, and SAFe, with a focus on incremental releases.

• Strong understanding of the payments ecosystem, including:

  • In-store payments

  • POS / ECR systems

  • Payment gateways

  • eCommerce payments

  • Acquiring and banking platforms

• Mandatory experience withinFintech and Banking sectors

• Prior knowledge or hands-on experience withMADA regulationsis a strong advantage

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust.We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.