We're looking for high-performing and experienced Payments Specialist who has demonstrated the skills needed to work in an environment that moves quickly and changes a lot. We need people who learn quickly, communicate excellently, and support other team members.
Some of the job responsibilities you'll have are:
- Processing of local and foreign currency transactions and any investigation related to payments
- Responding to queries from other banks
- Raising RFI's with clients
- Resolving Transaction Screening and Monitoring alerts for payment transactions
- Ensuring excellent customer service by interacting with customers and helping them through their issues
- Working with our product and technology teams to suggest ideas and improvements to our processes, so we can better service our customers
- Working with internal teams to resolve customer issues
The key competencies we're looking for are:
- Experience in local and international payment, covering processes, investigation, dispute management
- Knowledge of Central Bank UAE regulations for payments
- Knowledge of SWIFT and related processes
- Cheque processing experience is a plus
- Good problem-solving skills in situations where there is no clear process or guidance
- Excellent communication skills and the ability to simplify complex processes for customers
- Great teamwork and the ability to support others even in a busy environment
- Flexible and open to an ever-changing environment and passion for working in a startup
- Perfect spoken and written English
- Arabic language a plus
