Payroll Specialist

Role Summary

The Payroll Specialist is responsible for delivering accurate, compliant and timely payroll services for an assigned portfolio of regional and international clients. You will take ownership of payroll delivery across the full client lifecycle—from implementation and monthly payroll processing through to statutory compliance, client support and continuous improvement—ensuring payrolls are delivered securely, accurately, on time, and to the highest standards of quality.

Key Responsibilities

1) Payroll Implementation

• Configure payroll parameters, pay elements, processing schedules and client payroll settings for new implementations
• Gather and validate payroll documentation required for compliant payroll setup
• Train clients on payroll processes and input requirements
• Perform payroll testing and parallel runs prior to go-live

2) Payroll Delivery

• Manage the end-to-end monthly payroll cycle for an assigned portfolio of clients
• Review, reconcile and validate payroll inputs, employee changes and payroll calculations, including salaries, tax and social security
• Prepare payroll reports, reconciliations and supporting documentation for clients and statutory requirements
• Ensure payrolls are delivered accurately, compliantly and within agreed client deadlines

3) Compliance & Reporting

• Prepare and submit statutory filings, declarations and registrations in accordance with local legislation
• Monitor legislative changes and ensure payroll processes remain compliant
• Maintain accurate payroll records and ensure confidentiality of employee information

4) Client Relationship Management

• Serve as the primary point of contact for payroll-related client enquiries
• Communicate professionally with clients and internal stakeholders, providing transparent and timely updates and resolving issues
• Support clients with payroll changes, customisations and ongoing operational requirements

5) Continuous Improvement

• Investigate payroll discrepancies and technical issues before escalating, raising clear technical tickets where required
• Identify recurring issues and recommend process improvements
• Follow company procedures and quality standards while maintaining up-to-date payroll knowledge through ongoing training

Skills & Competencies

·       Exceptional attention to detail and accuracy

·       Strong analytical and reconciliation skills

·       Excellent written and verbal communication

·       Strong organizational and time management skills

·       Client-focused with a proactive approach to problem solving

·       Ability to manage multiple priorities and deadlines

·       Proficiency in Microsoft Excel or equivalent spreadsheet software

·       Commitment to confidentiality and handling sensitive information

Experience & Qualifications

·       Minimum 2 years experience in payroll, accounting

·       Bachelor's degree (or equivalent qualification) in Accounting, Finance, or Business Administration

·       Experience processing payrolls, preparing financial reconciliations or supporting statutory reporting

·       Strong understanding of numerical analysis, controls and data accuracy

·       Experience working with ERP, payroll or finance systems

·       Experience supporting multiple countries or legal entities is advantageous

What success looks like

Success in this role means delivering accurate and compliant payrolls on time, building trusted client relationships, proactively resolving issues, maintaining high standards of quality, and contributing to the continuous improvement of payroll processes.

Why Join Us

Join an award-winning regional leader in payroll, recognized for delivering exceptional payroll solutions across the Middle East. You'll take ownership of your own portfolio of regional and international clients, work alongside a collaborative team of specialists, and develop your payroll expertise in a fast-paced, supportive and internationally focused environment.

Salary: Up to AED 7,000 per month, depending on qualifications and experience.