Payroll Specialist II

Position Overview

The Payroll, EOS & MI Specialist is responsible for ensuring accurate and timely payroll processing, end-of-service (EOS) settlements, HRMS administration, MIS reporting, and statutory compliance. The role requires close coordination with Operations, Finance, IT, and Global stakeholders to ensure payroll accuracy, regulatory adherence, and effective HR operations across the organization.

Key Responsibilities

Payroll Operations

• Ensure 100% accuracy in monthly payroll processing.
• Collate payroll data starting from the 15th of each month from Operations and support teams.
• Prepare payroll input files including:
• Master data updates
• Variable payments
• Attendance
• Arrears
• New joiners
• Employee salary details
• Update master data such as bank details (IBAN, bank name, routing, SWIFT code), department, company code, and visa tracker details.
• Upload payroll batches on HRMS for approvals.
• Validate payroll drafts shared by Finance and provide observations across multiple review cycles.
• Ensure WPS compliance (90% and above) by coordinating with typing centers and updating MOL numbers.
• Share final pay registers with Operations Directors and Indian Finance after required approvals.
• Perform payroll reconciliation and follow up with bank authorizers.
• Track payments and manage rejections, including coordination with Finance for reprocessing.
• Maintain payroll SOPs on a real-time basis.
• Target zero exception payouts unless business-critical.

Exception Payouts

• Collate and validate data for exception payouts.
• Prepare exception payout files including justification and responsible department.
• Obtain required approvals:
• HR Director
• CHRO
• COO
• Finance Director
• Track exception payout processing and ensure payout TAT by the 10th of the subsequent month.

HCRM & MIS Reporting

• Prepare monthly HCRM reports including headcount, attrition, attendance, and absenteeism.
• Coordinate with Training, Recruitment, KSA, and Al Ain teams for regional data validation.
• Consolidate GCC data and share with Global teams after approvals.
• Provide variance explanations and remarks as required.
• Ensure reports are shared by the 8th of each month.

HRMS Support & Administration

• Handle HRMS tickets related to Payroll, IT, and Finance, including:
• Account unlocking and password resets
• Bank detail updates
• Salary deduction justifications
• Ensure ticket response TAT within 24 hours.
• Support HRMS requests received via email.
• Manage access provisioning for recruitment, MRF creation, and HRMS users.
• Validate HRMS data accuracy and perform daily master file extractions.
• Attend weekly HRMS calls with vendors and raise technical tickets when required.
• Update announcements, HR handbook, public holidays, leave balances, and employee mappings.
• Manage mobile access restrictions based on employee grade.

MIS Dashboards & Reporting

• Prepare and maintain demographic dashboards (with and without salary).
• Update dashboards monthly and share reports as required.
• Roll out MIS dashboards by the 10th of each month with approvals.
• Validate bi-weekly data and share EMT data with Finance.
• Publish HRMS ticket reports monthly.

Provisions & Financial Reporting

• Prepare monthly provisions related to:
• Airfare
• Leave balance
• New joiners
• Final settlements (FNF)
• Coordinate with EOS trackers and Finance teams.
• Ensure submission TAT by the 26th of each month.

Increment Letters & Documentation

• Prepare increment letters based on approvals received.
• Share letters with Operations Directors for employee signatures.
• Upload signed documents to HRMS.

End of Service (EOS) Management

• Assist Finance with EOS calculations and variance resolution.
• Upload EOS-related files including variables, attendance, and arrears.
• Validate airfare eligibility and coordinate LWOP, OT, and COFF data.
• Manage EOS checklist clearance and approvals through HRMS.
• Coordinate multi-level approvals (Manager, Ops OD, CHRO).
• Share EOS data with Indian Finance and ensure bank portal approvals.
• Track EOS payouts and maintain end-to-end trackers.
• Support EOSB UAT testing on HRMS.

BMS Administration

• Manage manager mapping, MDM creation, and program setup.
• Raise and follow up on tickets for program and permission mask creation.
• Update and validate business information and position codes.
• Perform bulk uploads and approve change forms.
• Attend global BMS calls and coordinate with global SPOCs.
• Support KSA, Al Ain, and Recruitment teams.
• Conduct audits and provide training support.
• Maintain CCMS SOPs.

Adhoc & Strategic Support

• Support innovation projects, including HR dashboard redesign.
• Gather and publish weekly hiring, attrition, and absenteeism data.
• Support audits, CEO reviews, RFPs, and global data requests.
• Coordinate with banks for payroll updates and compliance.
• Support policy renewals, statutory compliance, and internal audits.
• Assist BHR teams with employee concerns and escalations.
• Participate in annual budgeting, HR Ops calls, and leadership reviews.
• Promote automation, process optimization, and innovative HR solutions.

Compliance & Continuous Improvement

• Ensure statutory compliance and completion of all mandatory trainings.
• Actively contribute to process enhancements, automation initiatives, and innovation projects.