Employer Overview
A leading composite insurance provider in the UAE, operating in Dokki, Giza, with nearly five decades of excellence, offering comprehensive insurance solutions across health, life, motor, and general lines. The organization operates across all Emirates and Oman, serving over 800,000 clients through a strong network of branches, brokers, bancassurance partners, and digital channels. Renowned for its financial strength and service excellence, it continues to set the benchmark for customer satisfaction and innovation in the regional insurance market.
Job Summary
The Performance Lead monitors and reports on the performance of all office functions, ensuring that data is accurate, accessible, and effectively used for analytical and decision-making purposes. The role supports management by creating dashboards, analyzing trends, and driving process improvements through data insights.
Key Responsibilities
- Monitor, analyze, and report KPIs for all office functions on a daily, weekly, monthly, quarterly, and annual basis.
- Design, develop, and maintain dashboards for management and stakeholders.
- Interpret data, analyze results using statistical techniques, and provide ongoing actionable insights.
- Develop and implement databases, data collection systems, and analytics strategies to optimize efficiency and data quality.
- Acquire data from primary and secondary sources and maintain data systems/databases.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Filter and clean data, reviewing reports and performance indicators to detect and correct errors.
- Work with management to prioritize business and information needs.
- Identify opportunities for process improvements and automation through data analysis.
- Support analytical projects and ensure timely delivery within budget and quality standards.
Qualifications
- Bachelor's degree in Statistics, Data Science, Computer Science, or related field.
- Advanced certifications in data analytics, BI, or statistical tools are a plus.
- 35+ years of experience in data analysis, reporting, or performance management, preferably in insurance or financial services.
- Hands-on experience with database management, dashboards, and MIS systems.
- Exposure to insurance operations or performance metrics is advantageous.
- Strong analytical and problem-solving skills.
- Excellent conceptual thinking and attention to detail.
- Proactive, self-motivated, and able to work collaboratively in a team environment.
- Good communication skills, both verbal and written.
- Ability to prioritize multiple tasks and meet deadlines consistently.
- Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Strong skills in Power BI, Tableau, or other data visualization tools.
- Experience in data modeling, statistical analysis, and performance metrics tracking.
- Knowledge of various database types and data querying techniques.
- Hands-on experience with database management systems.
- Ability to use analytical tools to generate insights and automate reporting processes.
- Fluent in English (written and verbal).
- Ability to interpret complex data and communicate insights to non-technical stakeholders.
- Capable of identifying and implementing process improvements based on data.
- Attention to accuracy and detail in reporting and dashboards.
- Ability to work independently and take ownership of analytical projects.
