Persian OPI/VRI Interpreter - Remote

Company Description Kalam, a Future Group company, is a world-class virtual BPO organization that delivers cost-effective interpretation, translation, and customer experience solutions to more than 300 companies worldwide. The company helps clients grow beyond borders, reduce operational costs, and expand into new markets through high-quality language and customer support services. Kalam focuses on creating loyalty and satisfaction by providing a real human experience in every interaction. Its mission is to support business expansion and revenue growth by enabling better communication between organizations and their customers.

Role Description This full-time remote role is for a Persian OPI/VRI Interpreter who will provide high-quality interpretation services over the phone and via video. The interpreter will accurately convey messages between Persian and English speakers, maintaining the original meaning, tone, and style. Day-to-day tasks include handling scheduled and on-demand calls, following client-specific protocols, and ensuring clear, culturally appropriate communication. The role also involves documenting sessions when required, maintaining confidentiality, and adhering to professional ethics and quality standards. The interpreter collaborates with supervisors and support teams to address technical issues and continuously improve service delivery.

Qualifications

• Strong proficiency in Persian and English with excellent listening, speaking, and comprehension skills.
• Experience in over-the-phone and/or video remote interpreting in professional or community settings is a plus.
• Ability to convey information accurately and neutrally, maintaining tone and context across both languages.
• Comfort working with technology, including video platforms, VOIP systems, and remote collaboration tools.
• High level of cultural awareness and sensitivity to diverse backgrounds and communication styles.
• Strong customer service orientation, with the ability to remain calm, professional, and respectful in all interactions.
• Excellent time management skills and ability to manage back-to-back calls in a remote full-time environment.
• Commitment to confidentiality, interpreter ethics, and compliance with client and company guidelines.
• Previous experience in medical, legal, or business interpretation is a plus.
• Relevant certification or training in interpretation or translation is preferred but not required.