Application Deadline: 31 January 2026
Department: Hotel Management
Location: Egypt - Cairo
Description
The Personal Assistant ensures the professional and smooth operation of the hotel executive office and represents the General Manager, the hotel and Kempinski at all times.
Key Responsibilities
- OVERALL OBJECTIVES
The job of Personal Assistant to General Manager is executed satisfactorily when: - The Personal Assistant coordinates, organises, and channels all efforts through the General Manager's office to ensure well-organised communication and full support to the General Manager and other departments when necessary and applicable.
At Kempinski, Talent Development is a management responsibility and consequently an integral and important part of our Managers daily activities.
- Ensure smooth operations within the executive department.
- Daily organization of all incoming mail, calls, and tracing files.
- Strong support to the General Manager with all office administration.
- Project organization with guidance from the General Manager.
- Plan internal events and meetings.
- Evaluate guest questionnaires / supervise Customer Satisfaction Tool
- Act as an internal mediator between departments.
- Co-ordinate public relations issues and sales transactions.
- Plan and execute mailings.
- Complaint handling.
- Prepare and coordinate VIP arrivals etc.
- Communicate hotel philosophy and represent the hotel internally and externally.
- Organise travel arrangements for the General Manager.
- Participate in meetings, and prepare meeting minutes.
- Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Skills, Knowledge and Expertise
EDUCATION : Higher College Education and/or High School Diploma, Hotel Apprenticeship.
EXPERIENCE: 2 years relevant experience as an Executive Secretary position or similar preferably from an international 5 star hotel
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
- People oriented
- Passionate for European luxury
- Entrepreneurial
- Straightforward
- Stress management
- Excellent verbal and written communication skills
- Excellent listening skills
- Positive attitude
- Role model behaviour
- Written skills Skills to write General Manager's correspondence and reports
- Oral Skills
- Reading Skills
- Knowledge of hotel operations
- Ability to take sufficient notes at a meeting to prepare an accurate record of events
- Courteous
- Ability to project a positive and professional image
- Ability to work with minimal supervision
- Discreet and capable of dealing with high level of confidentiality
- Fluency in local language
- Fluency in English
- Proficiency in Microsoft Office software
