Cater all customer walk-ins requests and provide required services
Handle customer complaints and propose solutions to ensure customer satisfaction
Handle branches operations related to Customer Service area
Keep updated and learn in depth about product features as well as competition
Stick to the weekly sales standards of performance in terms of number of visits and tele-calling
Develop customer's relationship through responding to customer needs in a timely manner. Introduce, explain, and sell, cross sell, open account, up sell bank services and products clarifying all features to ensure customer understanding and satisfaction.
Undertake outside visits to new customers and save existing ones in coordination with the branch management.
Achieve set target according to business plan.
Achieve volume and revenue goals via the combination of customer acquisition and relationship deepening
Assigned with trade finance operations.
Requirements
Bachelor's degree in finance, business administration, or a related field
1-2 years of experience in banking or financial services, preferably in a customer-facing role
Strong sales skills with a proven track record of meeting or exceeding targets
Excellent communication and interpersonal skills, with the ability to build rapport with clients
Strong analytical skills and attention to detail
Proficient in using banking software and MS Office applications
Ability to work in a fast-paced environment and manage multiple tasks
Customer-oriented mindset with a commitment to providing outstanding service
