Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a
Personal Concierge Supervisor, you're not just overseeing day-to-day guest services operations – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Lead Guest Relations: Supervise daily Personal Concierge and Guest Relations operations. Ensure seamless and personalized guest service.
- Deliver Luxury Service: Anticipate guest needs and ensure service meets Waldorf Astoria and Forbes standards.
- Manage VIP Guests: Build strong relationships with VIPs and repeat guests. Ensure discreet and personalized service.
- Handle Guest Concerns: Resolve guest issues promptly and professionally. Drive service recovery and guest satisfaction.
- Coordinate Guest Services: Work closely with Front Office, Concierge, F&B, Housekeeping, and other departments to fulfill guest requests.
- Lead the Team: Coach, motivate, and develop team members. Monitor performance and service standards.
- Drive Continuous Improvement: Review guest feedback and identify opportunities to improve the guest experience.
- Maintain Guest Profiles: Ensure accurate guest preferences, requests, and VIP information are recorded and communicated.
Qualifications
What we are looking for
- At least 1–2 years in a supervisory role in in Guest Relations, Personal Concierge, Concierge, or Front Office.
- Luxury 5-star hotel experience is required.
- Experience handling VIPs and high-profile guests.
- Forbes Travel Guide experience is a strong advantage.
- Excellent communication and interpersonal skills.
- Strong service recovery and problem-solving skills.
- Professional appearance and strong luxury service mindset.
- Fluency in English; additional languages are an advantage.
- Strong leadership and team management skills.
What It Takes To Make The Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.
