We are looking for a fashion-passionate, highly organised Personal Shopping Assistant to join our team. The PSA role is evolving beyond logistical support into a hybrid, fashion-savvy operations position. Combining luxury retail awareness with after-sales expertise, this role connects service fulfilment with exceptional client experiences—and offers a strong development pathway towards a future Personal Shopper position.
Key Responsibilities
- Manage Personal Shopper and client requests, escalations, and after-sales cases, including order updates, exchanges, returns, and cancellations.
- Coordinate with Warehouse, Customer Service, Outbound, Returns, and Product teams to resolve cases efficiently.
- Proactively monitor order fulfilment for an assigned micro-team of at least two Personal Shoppers, identifying delays, availability concerns, and stock issues.
- Maintain clear, timely communication with Personal Shoppers regarding their client cases.
- Coordinate logistical requirements, including tailoring bookings and verification of services provided to VICs against vendor invoices.
- Support client gifting requests, appeasements, and other personalised service needs.
- Assist with special VIC requests, including shop-on-behalf services, product sourcing, Maison appointments, and item transfers.
- Help Personal Shoppers prepare product selections, bespoke edits, lookbooks, and wishlists.
- Support product curation and styling requests under the guidance of the assigned Personal Shoppers.
- Develop styling, product, and commercial skills through active shadowing and collaboration with the Personal Shopping team.
- Attend seasonal, brand, and product knowledge training sessions.
- Manage Personal Shopper handovers and provide coverage during annual, maternity, or other leave periods.
- Work flexible or late hours, including weekends, when client or business needs require it.
What We're Looking For
- 0–2 years of experience in customer service, clienteling, luxury retail, fashion e-commerce, or personal shopping support.
- A strong understanding of premium client-service standards and after-sales care.
- Excellent organisation, attention to detail, time management, and proactive problem-solving skills.
- The ability to coordinate calmly and effectively across multiple departments.
- Strong written and verbal English communication skills; Arabic is an advantage.
- Confidence using Excel or Google Sheets; experience with Salesforce, Magento, or other clienteling and e-commerce tools is a plus.
- A genuine passion for fashion, styling, luxury brands, and emerging trends.
- A client- and user-journey-focused approach.
- A growth mindset, eagerness to learn, and readiness to take on styling and client-facing responsibilities when needed.
What We Offer
- Dynamic and collaborative workplace culture.
- Opportunities for professional development and career growth.
- Competitive salary and comprehensive employee benefits.
- Employee discounts and access to exclusive product promotions.
Ready to make an impact in our VIC Team Apply now!
