Job Description
ROLE PURPOSE:
- To drive and deliver a compliant, effective and efficient service to all employees, contractors and visitors, relating to airport pass requirements, in order to achieve operational and business objectives
Description
KEY ACCOUNTABILITIES:
- Ensure the completion of all activities required to ensure all employees, contractors and visitors are fully supported and able to obtain the required passes on time.
- Supporting applicants in completing applications and obtaining any supporting documentation. Ensuring all documentation provided is fully compliant with current requirements and is managed in line with policy and statutory obligations.
- Responsible for ensuring the correct procedures for all types of airport security and other passes are followed. Keep up to date with any changes to the pass application process and ensure the update of the internal processes, procedures and policies as and when required.
- Liaison with key stakeholders including the Police, Airport Pass Offices, airport authorities and the applicants, track all pass applications and ensure applicants are kept informed of progress. Forming and maintaining professional working relationships with all stakeholders is essential.
- Manage the maintenance and updates to databases, files and trackers in line with operational, statutory and audit requirements, standards and policies and ensure data integrity at all times.
- Work efficiently and comply with all office systems, standards, policies and procedures.
- Answer all telephone calls professionally, promptly and effectively, redirect calls appropriately and where necessary take message and pass these to the correct person.
- Adhere to the applicable information security policies and procedures of dans.
- Attend Safety and Information Security awareness sessions conducted within dans.
- Undertakes similar or related duties as directed by senior management.
Qualifications
Knowledge & Experience:
- Minimum of 2 years experience in data processing and in and administration position
- Knowledge of online/manual government pass application processes
- Knowledge of airport security requirements, including physical access control
- Aviation industry experience preferable
- Knowledge of administration and management processes within a large organisation
Skills
- Time Management skills
- Team Work
- Effective communication skills
- Attention to details and information monitoring
- Shows confidence in communication
- Tact and discretion when dealing with people and documents
- Customer-focused with a drive to deliver exceptional service
Please note that your job application will be handled and processed by our partner DFS Aviation Services Middle East in Dubai. DFS Group, headquartered in Germany, is a certified Air Navigation Service Provider (ANSP) and offers comprehensive international Air Traffic Management (ATM) services worldwide.
Job Category
Aviation (Aviation)
Employer
Dubai Air Navigation Services
Educational-level
Diploma
Required Nationality
All Nationalities (Priority for UAE National)
Monthly Salary
Unspecified
Schedule-Time
Full time
Job Posting
02/09/2026
Unposting Date
09/09/2026
