Policy Administration Officer

métier – Strategic HR Solutions is hiring a Policy Administration Officer for one of our clients in the UAE.

We are looking for an experienced insurance professional with strong expertise in health insurance policy and member administration, including enrolments, amendments, eligibility validation and transaction processing.

Key Responsibilities

• Process policy enrolment and member transactions accurately and efficiently.
• Validate policy and member information, including eligibility and effective dates.
• Process additions, deletions, transfers and policy/member amendments.
• Maintain accurate electronic records and complete documentation.
• Coordinate with insurers and corporate clients regarding policy and member-related matters.
• Identify and resolve duplicate, incomplete or inconsistent member information.
• Handle policy administration queries and escalations.
• Perform quality checks on transactions processed by other officers.
• Prepare daily and monthly reports related to policy administration activities.
• Ensure compliance with SOPs, insurer contracts and applicable regulatory requirements.
• Maintain complete documentation and audit trails for all transactions.

Qualification

• Bachelor's degree preferred in Insurance, Business Administration, Finance, Healthcare Administration, or a related field.
• An insurance qualification or certification will be an advantage.

Experience

• 3–5 years of relevant experience in health insurance and policy administration.
• UAE health insurance experience is preferred.
• Strong understanding of policy and member transactions, eligibility, amendments and insurance administration processes.
• Good attention to detail with the ability to identify discrepancies and maintain accurate records.