Policy Administration Team Leader Health Insurance

Job Summary :

We are hiring a Policy Administration Team Leader to lead our health insurance onboarding, pre-inception, policy maintenance and contracting operations. You will manage a high-performing team, protect SLA and quality standards, and keep every transaction accurate and compliant with regulatory requirements.

Key Responsibilities:

• Supervise and coordinate onboarding, pre-inception, administrative and contracting activities
• Coach team members side-by-side and remotely to improve productivity and transaction quality
• Allocate resources and skills across workloads, especially during peak periods
• Monitor SLA, turnaround time, cycle time, quality and productivity, and drive corrective action
• Build a positive, collaborative, high-performance culture
• Ensure timely, accurate execution of onboarding, maintenance and contracting across all lines of business and channels
• Review documents for completeness and accuracy before system entry
• Support policyholders, brokers and intermediaries with full administrative service
• Upload member data files to regulatory systems in line with applicable directives
• Translate policy contracts and marketing collateral where required
• Run quality assurance checks and maintain audit-ready records
• Support internal and external audits, inspections and investigations
• Identify, document and close process, system and control gaps
• Train new recruits and run competency assessments
• Run training needs assessments and deliver system, process and product training
• Support change requests, system testing and process-improvement projects
• Report on team performance, SLA and compliance to senior management

Requirements:

• Bachelor's degree in Business Administration, Healthcare Management or a related field
• 5+ years in policy administration within medical or health insurance
• Strong knowledge of health insurance policies and regulatory requirements
• Proven team leadership, coaching and performance assessment experience
• Experience in onboarding, pre-inception and/or contracting activities
• Proficiency in healthcare administration software and systems
• Strong problem-solving skills and the ability to handle escalations
• Excellent communication, organisation and attention to detail
• Ability to manage multiple priorities and tight deadlines