POMELLATO Client Service Intern

Job Description Summary Pomellato is the first global luxury Italian fashion fine jeweler, unconventional, colourful. Established in Milan in 1967, Pomellato stands out on the international scene for its unique design, blending impeccable craftsmanship and contemporary spirit. Timeless and fashionable, the brand was the first to introduce the prêt--porter vision into the world of jewellery, infusing classic tradition with a new twist. Crafted by the hands of expert goldsmiths, its creations heighten colorful gems through innovative stone cutting and setting techniques, which over time have come to define a consistent, unmistakable and iconic style. The mission to bring the jewel out of the safe and wear it every day embodies the attitude and personality of the women who inspire the brand: self-confident, creative, sensual, unconventional. Today Pomellato is a global luxury jewellery brand with over 60 flagship boutiques and corners around the world.

We are looking for a client service intern as part of our team based in Milan. The candidate will support the team on the day-to-day management of the Pomellato and Dodo client service requests. The Client Services team is responsible for supporting and providing an exceptional service to Pomellato and Dodo clients with issue and query resolution.

• Complete, monitor and progress all client related tasks, queries, and issues to the highest standard

• Ensure all Service Level Agreements are met, and where not possible, appropriate escalation is completed.

• Maintain knowledge of all team SLA's and appropriate/immediate escalation to the team manager if SLA exceptions are identified.

• Support in promoting a good working relationship with internal departments ensuring regular feedback is provided to team manager.

• Provide high quality service to clients

• Participate in special projects as assigned by team manager

• Monitor with regular reports the client service activity.

• Master's degree

• Fluent in English and Italian,

• Proficient in Office Suite, especially Power Point and Excel

• Strong oral and written communication, and time management skills

• Ability to adapt to a rapidly changing business and technology environment

• Problem-solving and client relationship skills

• Strong interpersonal skills, goals oriented

• Familiarity with e-commerce will be a plus

• A previous experience in client service for the luxury industry will be a plus

• Detail-oriented, self-starter and team-worker