Printing & Document Solutions Technical Technician

Job Objective

To perform installation, commissioning, preventive and corrective maintenance of multifunction printers (MFPs), production and industrial printing equipment, and document management solutions, ensuring continuous equipment operation, high reliability, and quality service delivery to customers.

Key Responsibilities

• Install, commission, configure, and prepare multifunction printers (MFPs), production printing systems, and industrial printing equipment at customer sites.
• Perform preventive and scheduled maintenance in accordance with manufacturer guidelines and approved maintenance schedules.
• Diagnose technical, electrical, mechanical, and electronic faults, identify root causes, and implement appropriate corrective actions.
• Perform repairs and replace defective parts and components in accordance with approved technical procedures.
• Adjust and calibrate equipment and verify print quality and overall performance after maintenance activities.
• Install and connect equipment to networks and related systems in coordination with IT teams when required.
• Support and operate document management, print management, and device management solutions.
• Monitor and manage technical service requests, prioritize faults, and respond within agreed Service Level Agreements (SLAs).
• Prepare technical reports covering faults, repairs, spare parts used, and equipment condition.
• Monitor equipment performance, identify recurring faults, and provide technical recommendations to reduce recurrence.
• Comply with occupational health and safety procedures and ensure proper handling and maintenance of tools, equipment, and devices.
• Maintain and update equipment, maintenance, and technical service records in approved systems.

Qualifications & Experience

• Bachelor's degree in Electronics, Electrical Engineering, Mechatronics, Information Technology, Computer Engineering, or a related field.
• Practical experience in the maintenance and operation of multifunction printers (MFPs), production printing systems, or industrial printing equipment.
• Experience with equipment and solutions from manufacturers such as Xerox, Ricoh, Canon, Konica Minolta, Kyocera, HP, or Al-Ajjo is preferred.
• Good knowledge of the mechanical, electrical, and electronic components of printing equipment.
• Good understanding of basic networking, network printing, print management systems, and document management solutions.
• Ability to read and understand technical manuals, service manuals, wiring diagrams, and equipment schematics.
• Strong ability to diagnose faults and resolve technical problems systematically and efficiently.
• Manufacturer-certified technical training or certifications are preferred.

Required Skills

• Strong technical troubleshooting and problem-solving skills.
• Good knowledge of digital, production, and industrial printing equipment.
• Ability to work under pressure and respond effectively to urgent technical service requests.
• High level of accuracy and attention to detail.
• Good technical English, particularly in reading service manuals, technical documentation, and troubleshooting guides.