About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
About the Role:
The Process Improvement Associate Manager is responsible for owning and delivering network-wide operational improvement initiatives across Bosta's first mile, sortation, and last mile operations. This role leads complex cross-functional projects, designs scalable SOPs, supports automation initiatives with Product and Technology teams, and coaches specialists to execute high-impact transformations on the ground.
The Lead translates strategic improvement priorities into operational reality by diagnosing inefficiencies, designing solutions, piloting changes, and scaling best practices across the network.
Job Code:
2026OPER-139
Job Responsibilities
- Lead end-to-end process improvement initiatives across multiple operational domains and facilities
- Diagnose process gaps using data, time studies, field observation, and root-cause analysis
- Design optimized workflows and SOPs that improve productivity, quality, cost efficiency, and scalability
- Own pilots, testing, rollout plans, and stabilization phases for all improvement initiatives
- Partner with Product and Technology teams to translate operational requirements into automation and system enhancements
- Coach and guide Process Improvement Specialists through project execution, field deployment, training, and compliance activities
- Collaborate with Data & Performance teams to validate improvements, quantify ROI, and track benefit realization
- Work closely with the Quality function to embed SOP updates, training programs, and adoption audits
- Support network expansions and new facility launches by defining standards and ensuring operational readiness
- Present improvement roadmaps, results, and performance updates to senior operations leadership
Job Qualifications
- Bachelor's degree in Engineering, Operations Management, Business, or a related field
- 46 years of experience in operations, logistics, consulting, manufacturing, or process improvement roles within multi-site or high-volume environments
- Proven track record of leading cross-functional operational improvement projects from diagnostic to rollout
- Experience applying Lean, Six Sigma, or continuous improvement methodologies (certification is a strong advantage)
- Strong analytical skills with the ability to interpret data and translate insights into executable operational solutions
- Demonstrated ability to manage multiple stakeholders and drive initiatives without formal authority
- Leadership mindset with experience coaching or leading small teams or project pods
- High bias for action, operational ownership, and comfort working in fast-growth environments
- Experience in logistics, last-mile, or fulfillment networks is a strong advantage
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
