Process Improvement Specialist

We are looking for a Process Improvement Specialist to analyse, redesign, and improve business processes and services for our client. The role will focus on BPM, BPR, Lean, data analytics, automation, and AI-enabled process improvement to simplify workflows, reduce inefficiencies, and enhance service delivery.

Key Responsibilities

• Analyse and redesign As-Is and To-Be business processes using BPM, BPR, Lean, and process improvement methodologies.
• Identify bottlenecks, duplication, unnecessary steps, manual activities, and opportunities to improve process efficiency.
• Conduct root cause analysis, process benchmarking, and performance measurement to identify improvement opportunities.
• Lead process mapping and redesign workshops with process owners and key stakeholders.
• Identify opportunities for automation, RPA, digitalisation, and AI-enabled process improvement.
• Develop business cases and improvement proposals, including expected benefits, risks, and implementation priorities.
• Define process KPIs, establish baselines, and measure improvement outcomes and realised benefits.
• Manage assigned process improvement initiatives, tracking milestones, risks, actions, and benefits.
• Prepare dashboards and management reports on process performance and improvement progress.
• Support government service improvement initiatives

Requirements

• 5+ years of hands-on experience in BPM, BPR, process improvement, Lean, or operational excellence.
• Strong experience in process mapping, process redesign, root cause analysis, and performance measurement.
• Bachelor's degree in Industrial Engineering, Quality Management, Business Analytics, Information Systems, Business Process Management, or a related field.
• Strong analytical, problem-solving, stakeholder management, and communication skills.
• Experience with data/business analytics, automation, RPA, digital transformation, or AI-enabled process improvement is preferred.

Preferred Certifications

• Lean Six Sigma
• Business Process Management (BPM)
• Data/Business Analytics
• Agile
• RPA / Process Automation
• AI for Business / AI-enabled Process Improvement