You will uncover where time and money are lost across telecom and fintech operations providing the evidence base that drives automation investment decisions and process redesign initiatives.
ROLE MISSION
Identify automation and optimisation opportunities through process analysis.
Key Responsibilities
- Analyse process data from telecom systems (CRM, billing, provisioning, trouble ticketing) and fintech platforms (loan origination, payment processing, KYC workflows) to discover actual process flows
- Identify bottlenecks, process deviations, and inefficiencies in customer onboarding, service activation, transaction reconciliation, and back-office operations
- Support automation design by providing data-backed evidence of which processes will deliver the highest ROI when automated
- Create process visualisations and insights dashboards for operational and senior leadership audiences
- Collaborate with RPA developers and business analysts to translate findings into actionable automation and improvement initiatives
Must-have Skills
- Process analysis (event log analysis, process discovery, conformance checking)
- Data interpretation and root cause analysis
- SQL for data extraction from enterprise systems
NICE-TO-HAVE
- Hands-on experience with process mining tools (Celonis, UiPath Process Mining, Microsoft Process Advisor)
- Experience analysing telecom BSS/OSS or banking system processes
- BPMN process modelling knowledge
- Lean Six Sigma background
