Description:
The Process & Policy Specialist is responsible for creating, maintaining, and organizing clear, concise, and comprehensive technical documentation for a wide range of IT systems, policies, processes, and procedures. This role is critical in ensuring IT Operational activities are well-documented, understood, and easily accessible to all relevant stakeholders, including IT staff, end-users, and management.
Key Responsibilities:
- Develop and maintain various technical documents, including but not limited to:
- Policy and compliance documentation
- Process, Procedure, Runbooks, Standard Operating Procedures (SOPs)
- Process card and Workflow diagrams including RACI Matrix, KPIs and associated risks
- System architecture diagrams and descriptions
- User manuals and guides for internal IT tools and services
- Collaborate closely with IT Operations engineers, system administrators, network engineers, security specialists, and other subject matter experts (SMEs) to gather information and understand complex technical concepts.
- Participate in meetings, interviews, and workshops to extract necessary information for documentation.
- Translate complex technical information into easily understandable language.
- Ensure technical accuracy and completeness of all documentation.
- Proofread and edit documents for clarity, grammar, spelling, and adherence to company style guides.
- Translate English documents to Arabic and vice versa
- Conduct regular audits of existing documentation to ensure accuracy and relevance.
Requirements:
- Years of Exp.: 7+ Years
- Minimum bachelor's degree
- Excellent Written and Verbal Communication: both English and Arabic
