Manage and lead the vertical of non-technology in CPD globally and execute strategic sourcing initiatives for non tech categories HR services, FM ,Marketing, professional services. Lead with responsibility and accountability for:
- Lead, Mentor and Develop a team of professionals on strategic sourcing
- Assign the new projects / RFPs within the nontechnology procurement team for HR services, Facilities management marketing, professional services.
- Build and maintain strong relationships with suppliers to ensure quality, cost effectiveness, and reliable service delivery.
- Understand business requirements; ensure CPD function performs to its expected outcome in terms of quality, quantity, vendor / supplier satisfaction, end user satisfaction and bottom-line contribution.
- Resolve stakeholder queries and concern.
- Explore new and innovative ideas for automation, modernizing and simplifying the process along with cost effective and value-added approach.
- Manage the procurement workflow and ensuring the team is issuing purchase orders accordingly
- Optimize the procure to pay process to enhance efficiency
Key Result Areas :
- Ensure adherence to organization procurement policies & ethical standards
- Negotiation skills on non tech projects
- Develop and implement category strategies of assigned non-tech spend areas
- Prepare and present regular reports on procurement metrics, spend analysis and performance.
- Lead and mentor a diverse global procurement team, fostering a collaborative and high-performance culture.
- Provide training and development opportunities to enhance team skills and career growth.
- Set performance goals and KPIs for team members, ensuring alignment with organizational objectives.
- Assign responsibilities, manage workload and ensure the team achieves key performance indicators (KPI)
- Lead initiatives to reduce costs, improve accuracy and enhance operational efficiency through releasing purchase orders in a timely manner.
- Develop and Implement Standard Operating Procedures (SOP) for transactional procurement activities.
- Provide wide visibility across the bank of Procurement Policy and Centralized Procurement Department's role so that the third-party risk is effectively managed;
- Identify areas for automation and process improvement in control and management of third party spend;
- Lending Support to Internal Stakeholders in case of escalation related to Contract disputes whether leading to legal, penal or termination actions;
- In case of the grievance amounts to allegation of fraud and/or corruption, in consultation with VP – Global Procurement & Operations Lead , shall refer the matter to the Head of Fraud Prevention & Intelligence for investigation and resolution in accordance with the policies and procedures established by that Office;
- Compile, verify accuracy and submit reports in accordance with agreed deliverables with VP – Global Procurement & Operations Lead.
Operating Environment, Framework and Boundaries, Working Relationships
- Reporting to VP – Global Procurement & Operations Lead – Centralized Procurement, Corporate Affairs.
- Team work, punctuality, innovation, willingness to take more responsibility.
- Increase of process efficiency, value added service.
- Oversee the supplier selection and evaluation processes as well as the development of suppliers
- Continuous adherence and improvement of process in operational procurement.
- Adherence to Procurement Policy, Bank's operating process and procedures must maintain confidentiality of banks and vendor's information, documents, etc.
- Escalation of internal misconduct, breach of code of ethics, confidentiality, etc.
Problem Solving
- Handling of customer complaints concerning the non compliance of with SLAs, TAT.
- Meet the end users and explain the importance of each line of iProc and train the users
- Coordination of user support for eProcurement Systems.
- Identify strategic risks in specific sourcing (internal/ external supply market risks);
- Ability to ensure compliance to Procurement Policies and to find solutions.
Decision Making Authority & Responsibility
- Authority to set team goals, delegate tasks, and make staffing decisions within the procurement team, including hiring, performance evaluations, and professional development opportunities.
- Responsibility for setting Key Performance Indicators (KPIs) and determining team objectives aligned with overall company procurement goals.
- Authority to recommend or implement procurement process improvements, including digitalization and automation tools, to enhance efficiency and reduce operational costs.
- Responsible for managing the end-to-end transactional procurement function, ensuring efficient purchasing processes and compliance with company policies and international regulations.
- Accountable for driving cost reduction initiatives and achieving procurement savings.
- Accountable for team training, mentoring, and fostering a collaborative, results-driven culture within the procurement department.
Knowledge, Skills and Experience
- Business Graduate with preferably Procurement Certifications like CIPS, SPSM etc.;
- Minimum 8-10 years of experience leading procurement function with last 4 years managing a similar position in a service / banking industry.
- Familiar with local market dynamics in particular and regional / international in general.
- Strong interpersonal skills and cultural sensitivity.
- Strong contract development and negotiations skills including exposure to ERP, B2B Systems, tenders, eAuctions etc.
- Relationship management, people management and networking skills
- Communication, negotiation & management skills.
