Plan, develop, and manage product communications across all programme channels.
Develop communication strategies, key messages, and product value propositions.
Prepare and publish monthly product updates, release announcements, newsletters, and FAQs by translating technical platform updates into clear and user-friendly language.
Manage portal content, non-technical copy, and value statements across the Developer and Products portals.
Maintain communication calendars, templates, content repositories, and stakeholder distribution lists.
Ensure that all communications adhere to client branding, accessibility, governance, and security guidelines.
Monitor engagement metrics across communication channels to evaluate message reach and improve future communications.
Provide editorial support and maintain standard communication templates for incident and operational notifications.
Review incident advisories and operational announcements prepared by incident and operations teams to ensure clarity, a professional tone, and alignment with government standards.
Develop and maintain standardised incident and maintenance communication templates for incident and operations teams to use when drafting communications during service events.
Maintain standardised templates that comply with client's brand and visual identity standards for operational teams to use during service events.
Support agency enablement, community engagement, and product adoption through structured communications and event-related content.
Support enablement activities by developing presentation decks, session materials, and promotional copy for enablement sessions, webinars, workshops, and office hours.
Produce event content, including draft presentation decks and written materials, for GovTech conferences, showcases, roadshows, and external engagement forums.
Draft follow-up communications, written announcements, and messaging materials to support engagement teams working with agencies.
Identify and develop agency case studies and success stories that demonstrate product value and encourage adoption across the whole of government.
Qualifications
Bachelor's degree in Communications, Marketing, Mass Communication, or equivalent professional experience
Demonstrated experience in product marketing, developer communications, or technology communications, preferably within a government or technology environment.
Experience planning and developing multi-channel communications, such as EDMs, Telegram, and Slack communications
Experience planning and facilitating virtual enablement events, webinars, or workshop
Strong organisational and stakeholder management skills, with the ability to work effectively alongside Product Managers and Engineering lead
