Location: Egypt Cairo
Department: DCCP
D365 Customer Engagement (CE) Product Configuration Expert (PCE) will play a pivotal role in delivering D365 solutions that streamline the company sales and customer management processes. PCE will be responsible for providing expert-level configuration services, helping to leverage D365 CE solutions to optimize the business processes. PCE will work closely with the product team & business partners to understand the business needs and transform them into technical and functional solutions.
YOUR NEW KEY RESPONSIBILITIES:
- Collaborate with the product team & business partners to understand the business processes and requirements.
- Provide guidance on best practices for implementing D365 CE solutions.
- Works in close collaboration with DevOps Team, i.e. Product Managers, Solution Architects and Product Configuration Leads on defining Business Specification and splitting them in Backlog Items, providing sequence and effort/Story Points estimation.
- Provide configuration services within the D365 CE implementation for various business processes, and deployment of Dynamics 365 Customer Engagement modules (Sales, Marketing, Customer Service, etc.).
- Configure and customize D365 CE modules & Mobile Apps to meet Business needs (e.g., entity, form, field, relationship design), using the best practices for cross-system requirements
- Support of Developers in D365 development team to deliver the agreed scope of work
- Assure usage of Azure DevOps CI/CD Pipelines (ALM, YAML)
- Integrate D365 CE with third-party applications and legacy systems, where relevant and collaborate with integration teams to provide recommendations and support for configuration & delivery
- Troubleshoot and resolve complex technical issues that the development team encounters
- Support creation of key-user and end-user training documentation and training deliveries to ensure successful adoption of D365 CE.
- Ensures creation & maintenance of functional documentation in Azure DevOps Wiki
ARE THESE YOUR SECRET INGREDIENTS
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3+ years of hands-on experience in Microsoft Dynamics 365 CRM Implementation projects, preferably D365 CE Customer Insights, Marketing.
- Microsoft Certified: Dynamics 365 Fundamentals (or higher) preferred.
- Strong understanding of software development lifecycle and best practices.
- Certifications in related fields are an advantage.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Excellent communication skills and the ability to collaborate effectively in a team environment.
- FMCG Commercial business process awareness will be considered as an advantage
ABOUT YOUR NEW TEAM:
We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world's largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone's unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.
