Department : Aftersales
Purpose of the Role:
To own the commercial performance of all AGMC aftersales products across the network, covering service packages, extension packages, warranty products and insurance linked offers. The role turns a set of programs that are currently handled part time across several people into one managed revenue stream with a clear owner, a target and monthly visibility for management.
Key Responsibilities
- Lead management: Own the lead pool for all aftersales products, built from package expiry lists, workshop visits, new vehicle deliveries and campaigns. Distribute leads to branches, set response and closure standards, and track conversion by branch, advisor and product.
- ASI program: Monitor and support the AGMC Service Inclusive program across all branches, covering pricing accuracy, eligibility rules, staff understanding and consistent application.
- Sales target and reporting: Carry a sales target for aftersales products including ASI, BSI, Allianz, QBE and DPP, and report progress on each program to management on a monthly basis.
- Product development: Design and launch new aftersales products, including pricing logic, margin structure, business case and launch plan.
- AI packages platform: Act as business owner for the rollout and running of the AI based packages platform, working opposite IT and the vendor on product rules, pricing engine, data accuracy, branch access and user training.
- Suppliers and partners: Manage product suppliers and insurance partners, and plan and execute joint campaigns with insurance companies alongside the marketing team.
- Warranty and Pitstop 360: Coordinate with the warranty team on coverage overlaps, claims handling and product boundaries, and plan the customer transfer strategy with Pitstop 360 (PITSTOP 360 is our multiband business).
- Campaigns and training: Coordinate package extension campaigns with the aftermarket and marketing teams, and deliver refresher training so Service Advisors and CRM staff can sell the products with confidence.
Candidate Profile
- Five or more years of experience in automotive aftersales, service contracts or F&I products, ideally within a premium brand environment.
- Solid commercial understanding of package pricing, margin structures and product design.
- Strong reporting and analytical skills, with advanced Excel and comfort working inside CRM or dealer management systems.
- Experience supporting a system rollout as a business user, working alongside IT and external vendors.
- Able to influence branch managers and advisors without direct authority, and to hold the network to agreed standards.
- Clear written and spoken English. Arabic is an advantage.
- Background in warranty products, extended warranty or motor insurance is a strong advantage.
- Advanced knowledge in MS Excel, Power BI is an added advantage.
Working Relationships
- Internal: Branch Service Managers, Service Advisors, CRM, Warranty, Marketing, Sales, Finance and IT.
- External: Product suppliers, insurance partners including Allianz and QBE, the packages platform vendor, PITSTOP 360, and BMW Middle East.
