Product Genius

Roles and Responsibilities

• Maintain showroom display vehicles, price sheets, specification sheets, and brochures as per Retail Standards.
• Ensure the showroom meets premium standards in cleanliness, organisation, and customer experience.
• Oversee the daily showroom routine, including coordinating the duties of Office Assistants and Waitresses.
• Professionally greet and assist customers, guiding them with enthusiasm and expertise.
• Conduct in-depth vehicle needs analysis to understand customer preferences.
• Offer detailed product demonstrations, explaining the brand's innovative technologies, features, and benefits.
• Assist in test drives and product presentations for potential customers.
• Prepare sold vehicles for customer handover, ensuring attention to detail and product quality.
• Deliver a seamless and professional vehicle handover experience, educating customers on features, warranties, and service guidelines.
• Conduct post-delivery follow-ups to address any customer queries and schedule additional handover sessions if required.
• Schedule the first service appointment and introduce customers to the service and parts teams.
• Stay updated on the brand's latest models, technologies, competitor products, and industry trends.
• Regularly attend training sessions and maintain mandatory certifications as per brand and dealership requirements.
• Support sales executives in delivering an exceptional customer experience.
• Coordinate with internal teams to ensure smooth dealership operations and an optimized showroom experience.
• Comply with company policies, procedures, QMA and ISO standards, as well as Health & Safety regulations and the ethical code of conduct.

Key Accountabilities:

• Deliver an outstanding customer experience that aligns with the brand's premium image.
• Maintain showroom standards and ensure an engaging and informative environment for visitors.
• Support customers throughout their journey, from initial inquiry to after-sales service.
• Provide accurate and insightful product demonstrations, ensuring customer understanding and satisfaction.
• Continuously seek opportunities for improving customer experience, satisfaction, and loyalty.
• Achieve high levels of customer satisfaction and retention through proactive follow-ups and personalized interactions.
• Actively contribute to enhancing the showroom's service standards and process improvements.
• Contribute to sales team efforts through effective coordination and CRM utilization.
• Uphold the highest levels of professionalism, brand knowledge, and customer service.
• Continuously seek opportunities for personal and professional development.
• Ensure adherence & compliance to policies, procedures, ISO standards, Health & Safety requirements, ethical code of conduct & values.

Qualifications/Requirements/Experience

• High school diploma or equivalent (Bachelor's degree preferred).
• 1-2 years of experience in customer service, retail, or a related field.
• Valid driver's license with a clean driving record.
• Enthusiasm for premium automotive products, technology, and the industry.

Experience (Years of experience, Sector, Local/International)

• Customer service, retail, or sales experience (1-2 years preferred).
• Automotive experience is beneficial but not mandatory.
• Strong communication, enthusiasm for cars, ability to explain technical details clearly, and a customer-focused mindset.

Only shortlisted candidates will be contacted. Thank you for your interest in joining AGMC.