Detailed Summary Product Head: Corporate Cards
Organizational Context
- Position: Product Head Corporate Cards
- Function: Retail Banking
- Department: Products, Segments & Payments
- Section: Cards & Payments
- Reports to: Section Head Cards & Payments
Role Objective
Lead the end-to-end lifecycle management of the corporate cards portfolio, including planning, development, enhancement, and launch of local card products. Ensure alignment with corporate strategies, regulatory compliance, and market competitiveness while driving revenue growth, customer satisfaction, and operational efficiency.
Key Responsibilities
Strategic
- Develop and implement segmentation strategies and annual business plans for corporate cards.
- Monitor industry trends, economic events, and regulatory changes (QCB and others); recommend updates.
- Build strong relationships with internal and external stakeholders to support strategic objectives.
Operational
- Product Lifecycle Management: Drive development, enhancement, and launch of local card products.
- Prepare business cases, pricing models, and ensure regulatory compliance.
- Conduct market research, competitor analysis, and customer surveys to identify gaps and opportunities.
- Collaborate with marketing for product positioning, campaigns, and promotional plans.
- Monitor product performance, profitability, ROI, and implement cost optimization strategies.
- Ensure risk management, quality assurance, and compliance with operational frameworks.
- Leverage digital infrastructure and technology-driven solutions for product innovation.
- Coordinate with IT for system testing, upgrades, and integration.
People Management
- Allocate tasks, supervise team performance, and provide coaching and feedback.
- Conduct performance reviews and support career development initiatives.
Key Interactions
- Internal: Retail Banking leadership, Risk, Compliance, Audit, Marketing, IT, Business Units.
- External: Customers, Visa/MasterCard schemes, regulators, auditors.
Qualifications & Experience
Education:
- Degree in Business Administration (Banking/Finance or Sales/Marketing).
- Master's in Management or related discipline preferred.
Experience:1015 years in banking/financial services.
- Proven expertise in corporate cards product management and launches of local card products.
- Strong project and product management skills.
- Experience in managing teams and cross-functional projects.
Core Competencies
Technical:
- Knowledge of operational procedures, compliance, risk, pricing, and product lifecycle.
- Familiarity with Visa/MasterCard systems and corporate financials.
- Understanding of market research, segmentation, and digital solutions.
Behavioral: Strategic thinking, decision-making, leadership, problem-solving, adaptability, customer focus, and communication.
