Product Manager E-Commerce Retail
Role Overview: We are looking for a strategic and technically strong Senior Product Manager E-Commerce Retail to lead the evolution of our omnichannel retail ecosystem. This role will play a critical part in connecting digital storefronts, physical retail operations, customer support systems, and social engagement platforms to deliver a seamless, end-to-end customer journey.
You will own the product roadmap that enables smooth transitions from online discovery to in-store pickup, while ensuring a unified 360-degree view of the customer across commerce, CRM, support, and social channels.
Key Responsibilities:
Unified Commerce Strategy:
- Define and drive the roadmap for Click & Collect (BOPIS), Ship-from-Store, and unified loyalty programs across Magento and Oracle POS.
Headless Commerce Leadership:
- Lead optimization of the digital storefront using Alokai (Vue Storefront) for high-performance, mobile-first experiences.
Customer Experience Integration:
- Own integrations between the e-commerce platform and Freshdesk, enabling real-time visibility into order history and fulfilment status (via Vinculum OMS).
Order & Fulfilment Visibility:
- Ensure seamless coordination between Magento, Vinculum OMS, and store operations to support complex order orchestration.
ORM & Social Engagement:
- Implement Online Reputation Management (ORM) workflows using Hootsuite or similar platforms, translating social sentiment into product and CX improvements.
Data & Analytics Ownership:
- Leverage GA4 and microservices-based data pipelines to track the full customer funnel and attribute social engagement to retail conversions.
CRM & Personalization:
- Oversee customer data synchronization across web, store, and CRM platforms to enable segmentation, personalization, and post-purchase engagement.
Cross-Functional Leadership:
- Collaborate with IT, Marketing, Retail Operations, and Customer Support teams to deliver scalable, business-impacting product solutions.
Skills required:
- Product Management in high-volume retail or e-commerce
- Magento / Adobe Commerce (hands-on experience)
- Vinculum OMS or similar Order Management Systems
- Omnichannel retail (BOPIS, Ship-from-Store, Unified Commerce)
- Headless commerce & frontend frameworks (Alokai / Vue Storefront)
- Microservices architecture & API integrations (REST / GraphQL)
- GA4 analytics and funnel performance tracking
- CRM integration and customer segmentation strategies
- Customer support platform integration (Freshdesk or similar)
- Social analytics & ORM tools (Hootsuite or equivalent)
- Oracle POS or retail store systems (functional understanding)
- Stakeholder management across IT, Marketing, and Retail Ops
Preferred Experience:
- Experience: 810 Years
- Industry: Consumer Electronics / Retail / Fashion Retail
- Experience creating a single view of the customer across commerce, support, and social platforms
- Strong analytical mindset with the ability to convert data insights into product features
- Experience of working in consumer electronics or fashion retail environments
- Proven ability to manage complex system integrations and middle-layer platforms
