Product Manager - Merchant Experience and Job Developer Platform

Your mission

Manchester | Dubai | Madrid | Kuala Lumpur (Hybrid)

Permanent | Full-Time

Build the Future of Merchant Experience in Payments

We're looking for a Senior Product Manager to own the merchant-facing experience across our payments and fintech platform.

This is a high-impact role responsible for the products merchants interact with every day—from our merchant portal and self-service tools to APIs, reporting, analytics, and payout workflows. You'll work at the intersection of payments, developer experience, data, and AI, helping create a platform that is intuitive, efficient, and genuinely frictionless.

The Role

You'll define product strategy, roadmaps, and delivery across several key areas:

• Next-Generation Merchant Portal– A unified experience for payments, balances, FX, and payouts
• Self-Service & AI Assistants– Helping merchants find answers and resolve issues without support intervention
• Transaction Reporting & Analytics– Delivering clear, real-time visibility across payment activity
• APIs & Developer Platform– Building exceptional developer experiences, tooling, and documentation
• Multi-Acquirer Intelligence– Consolidated reporting and performance insights across payment providers
• Batch Payout Processing– Scalable, transparent, and reliable payout workflows
  
  

Working closely with engineering, design, data, operations, and commercial teams, you'll turn complex payment infrastructure into simple, intuitive user experiences for merchants, developers, finance teams, and operational users.

What You'll Do

• Define product vision, strategy, roadmaps, and success metrics
• Own andprioritiseproduct backlogs across multiple workstreams
• Work closely with engineering, design, and data teams to deliver new capabilities
• Conduct merchant research and use customer feedback to shape product decisions
• Improve self-service, automation, and AI-driven support experiences
• Drive adoption, engagement, and customer satisfaction through data-led decision making
• Collaborate with internal stakeholders and external partners to deliver scalable solutions
  
  

Your profile

About You

You'll bring:

• Significant Product Management experience within payments, fintech, banking, or financial infrastructure
• Strong understanding of payments, acquiring, settlement, reconciliation, payouts, or FX
• Experience building B2B platforms such as merchant portals, APIs, developer tools, analytics products, or self-service solutions
• A track recordof creating products for multiple user types withdifferent needsand technical capabilities
• Strong stakeholder management and communication skills
• A data-driven approach toprioritisationand product decision-making
  
  

Desirable Experience

• Conversational AI, chatbots, or AI assistants
• API and developer platform product management
• Self-service support platforms and knowledge systems
• Multi-acquirer or payment orchestration environments
• Batch payments and payout processing
• MCP or agentic AI platforms
  
  

Why us

Why Join Us

• Own a critical area of a fast-growing fintech platform
• Lead major greenfield initiatives across portal, AI, reporting, and developer experience
• Work on complex and technically ambitious products
• Collaborate with experienced product, engineering, and commercial teams
• Enjoy genuine ownership, autonomy, and executive support
• Competitive salary, equity participation, and flexible hybrid working
  
  

If you're passionate about building exceptional merchant and developer experiences in payments, we'd love to hear from you.

About Us

Nomupay is a global payments platform on a mission to simplify cross-border commerce. We help businesses accept, process, and manage payments worldwide through secure, scalable, and locally optimized solutions. By connecting local markets to the global economy, Nomupay enables merchants to grow internationally with confidence.