About The Role
We are looking for an experienced Product Manager to lead Fina One, a merchant platform that helps businesses sell across multiple channels and manage their day-to-day operations. The ideal candidate has experience building merchant-facing SaaS, POS, retail, e-commerce, or business management products. This role requires strong customer understanding, sound product judgment, and the ability to lead cross-functional delivery from discovery through launch and adoption.
What You'll Be Doing
- Own the product vision, roadmap, priorities, and delivery plan for Fina One.
- Identify merchant needs through customer research, product data, and market analysis.
- Translate business and customer requirements into clear product specifications and user stories.
- Lead the full product lifecycle from discovery and validation through launch and optimization.
- Work closely with engineering, design, sales, operations, onboarding, and customer success teams.
- Improve merchant onboarding, setup, activation, and ongoing product usage.
- Monitor product adoption, engagement, retention, transaction activity, and customer satisfaction.
- Prioritize features based on customer value, commercial impact, and delivery effort.
- Coordinate product launches, documentation, training, and go-to-market readiness.
- Support integrations with payments, e-commerce, accounting, delivery, and other third-party platforms.
What We're Looking For
- Product management experience in SaaS, fintech, POS, e-commerce, retail technology, or business software.
- Proven experience managing merchant-facing or B2B digital products.
- Strong understanding of merchant workflows, including sales, inventory, orders, customers, and reporting.
- Experience working closely with engineering and design teams.
- Track record of launching products and improving adoption, engagement, or commercial performance.
- Strong analytical, prioritization, and stakeholder management skills.
Skills That Set You Apart
- Product strategy and roadmap management.
- Customer discovery and problem validation.
- Product requirements and user-story development.
- Data-driven decision-making.
- Commercial and business judgment.
- Cross-functional leadership.
- Strong communication and stakeholder management.
- High ownership and execution discipline.
- Preferred exposure to point-of-sale systems, merchant or seller applications, omnichannel commerce, retail or restaurant technology, inventory and order management, e-commerce enablement, merchant payments, SME SaaS platforms, or business reporting and analytics.
Why Join Us
This role offers the opportunity to shape Fina One's product direction and improve how merchants sell across channels and manage their operations. Success will be measured through active merchant growth, activation and adoption, engagement and retention, transaction and sales volume, successful roadmap delivery, merchant satisfaction, and the commercial impact of new features.
