Product Safety Investigations & Vehicle Validation Lead

As the Product Safety Investigations & Vehicle Validation Lead, you will play a pivotal role in ensuring product safety, compliance, and performance for vehicles in the Egyptian market. You will lead safety field investigations, manage product liability claims, oversee field actions, and conduct vehicle-level validation to ensure alignment with Egypt's environmental, road conditions, and driving behaviors. Your expertise will drive customer satisfaction, regulatory compliance, and brand integrity.

Responsibilities include:

Product Safety Investigations:

• Lead product investigations related to part/product liability claims and safety concerns.
• Manage field action recommendations, execution, and internal/external communication for MMM's CKD products.
• Serve as the primary investigator for MMM's CKD products sold in Egypt, ensuring compliance with:

1. Consumer protection laws.
2. Field action review processes.
3. Customer satisfaction objectives (warranty, surveys, brand health).

• Conduct root cause analysis, problem definition, and risk evaluation using internal and external resources.
• Develop containment and corrective action plans in collaboration with Engineering and other stakeholders.
• Lead Accident Engineering Analysis, Product Investigations Review, and Field Action Authority meetings.
• Approve and communicate field action launches, including population, cost, and completion rate updates.
• Liaise with key stakeholders (Police, Dealers, Government Bodies) to ensure accurate and timely technical communication.
• Support Public Policy/Aftersales teams in handling Consumer Protection Authority (CPA) complaints.

Vehicle Validation:

• Develop and execute robust Vehicle Validation Plans in collaboration with OEMs, Test labs & Suppliers
• Conduct vehicle-level validation to confirm product performance under Egypt's environmental and road conditions.
• Support Product Localization team to conduct vehicle-level validation for local parts according to the ADVP
• Present validation status and readiness reviews to stakeholders.

Qualifications & Requirements

Education:

• Bachelor's degree in Engineering (preferably Automotive).
• Familiarity with vehicle sub-systems and components.

Experience:

• 36 years of experience in the automotive industry, with a focus on customer care, product safety, or validation.

Skills:

• Exceptional problem-solving and critical-thinking abilities.
• Strong project management and organizational skills.
• Excellent communication skills (written and verbal) in English and Arabic.
• Proficiency in Microsoft Office (PowerPoint is essential).
• Ability to collaborate effectively with cross-functional teams and external stakeholders.

Competencies:

• Analytical and detail-oriented.
• Proactive and results-driven.
• High resilience and perseverance.
• Strong interpersonal and conflict management skills.
• Creative and innovative approach to challenges.
• Professional and presentable demeanor.