Role and responsibilities:
A typical Product Success engineer in this role will
- Drive the development of Technical Documentation in conjunction with our India team
- Install & Repair SOPs (Standard Operating procedures)
- Product use SOPs
- Field debug SOPs including support for the Field Engineering team
- Assist with the development of Installation videos
- Work with customers to identify, resolve and document product issues.
- Assist with development of internal procedures and processes.
- Perform product installations as needed for testing purposes
- Assist with custom cable designs and manufacturing drawings.
- Running scripts to push new software onto devices
Skills & Knowledge
- 6+ years of experience working in a professional product development environment
- Familiar with test equipment such as Volt/Ohm Multimeters & Oscilloscopes – Electronic Equipment, Automotive electronics.
- Self-motivated with the ability to work independently to meet product milestones
- Familiarity with Microsoft office products such as MS Word, Excel and Power Point
- Familiarity with Linux OS
- Terminal Command line Interface
- Well versed in standard Linux command structures
- Ability to read and understand error messaging and debug software issues
- Experience with product testing and development a plus
- Familiar with creating/editing SOPs (Standard Operating Procedures) & modifying pdf documents a plus.
- Willingness for domestic travel as needed (approx. 5-10 %)
- Good communication skills and the ability to work with other groups within the company.
- Basic scripting programing a plus (Python and Bash).
- Root cause analysis debugging skills for both Hardware and Software are a big plus.
Qualifications
- Bachelor's degree in engineering.-Electrical & Electronics
- 6-12 years of overall industry experience with at least 3 years of field expertise as product success or field enablement.
