Our client, a multinational manufacturing company based in Jebel Ali, Dubai is looking for a Product Support Engineer. Must have experience in the heavy equipment, industrial equipment, or truck industry.
This position plays a key role in regional customer support and acts as a vital link between customers, distributors, and manufacturing facilities in Europe and Asia.
As part of a small and dynamic regional team, you will report directly to the Product Support Supervisor and take ownership of a wide range of technical and customer-focused responsibilities.
Responsibilities:
- Provide technical support to customers and distributors across the Middle East and Africa, both remotely and on-site when required.
- Assess, register, analyse, and resolve warranty claims from the region.
- Liaise with factories regarding service and warranty matters.
- Investigate field issues and prepare technical reports with findings and recommendations.
- Prepare service and repair quotations as required.
- Coordinate servicing activities with approved service partners.
- Oversee service and maintenance contracts, ensuring compliance with standards.
- Develop and maintain service and warranty policies and documentation.
- Coordinate and manage field rework campaigns effectively.
- Provide parts-related technical support to Parts Coordinators, assisting with identification and issue resolution.
- Support and facilitate technical training, working with factory training personnel when necessary.
- Assist with equipment handover and commissioning for new deliveries.
- Support driver education initiatives.
- Provide structured product development feedback to support current and future product improvements.
Required Qualifications
- 510 years experience in the heavy equipment, industrial equipment, or truck industry.
- Strong technical knowledge of mechanical, electrical, hydraulic, and pneumatic systems.
- Higher education qualification, preferably in Mechanical Engineering or a related field.
- Excellent spoken and written English communication skills.
- Ability to communicate both written and verbally in French is a significant advantage.
- Willingness and ability to travel regularly within the region and internationally.
- Passport allowing visa-free or visa-on-arrival access to most MEA countries and Europe.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- Commercially aware with a customer-focused mindset.
- Proven ability to build and maintain strong relationships with colleagues, partners, and customers.
- Comfortable performing hands-on technical work when required.
- Proficient in Microsoft Office applications.
- Experience with CRM systems is an advantage.
- UAE Driving licence.
