Job Title - Production and Service Center Manager
Reporting To - General Manager/Service Manager/Operations Director
Location - Cairo, Egypt
Key Responsibilities
Production and Output
- Plan and manage daily or weekly production schedules.
- Monitor product quality control and fix issues fast.
- Initiate ordering raw materials, spare parts, and tools.
- Schedule machine maintenance to stop costly breakdowns.
- Proper staffing and resources utilisation.
- Ensure production plans are synchronised with contractual obligation.
Service Center Operations
- Direct daily customer service and repair workflows.
- Supervision of, planning activities and safety management of Service Center Team.
- Repair and manufacturing of equipment as per Torishima standards and procedures.
- Resolve client complaints and high-priority service issues.
- Track service metrics like response times and repair rates.
- Manage part inventories and stock par levels.
Team and Budget Management
- Hire, train, and supervise technicians and floor workers.
- Track operational budgets and control labour costs.
- Enforce workplace health and safety rules.
- Write performance reports for senior leaders.
Qualifications & Requirements
- Bachelor's degree in Engineering, preferably Mechanical and Production, Business Administration or a related field.
- 10+ years of relevant experience, including at least 5 years in a managerial or supervisory role.
- Commercial background with good P/L experience.
- People Management and leadership skills.
- Experience in managing or working with CNC machining operations is an advantage.
Prior Work Experience & Skills
- Experience in the service industry or related field.
- Strong leadership and team management skills.
- Excellent problem-solving abilities.
- Good computer skills and proficiency in ERP / management systems.
- Oracle NetSuite knowledge would be an advantage.
- Solid understanding of financial management.
- Ability to multitask and handle high-pressure situations.
- Experience in process improvement methodologies.
- Service Center, Workshop, Production, Manufacturing or similar Operations Management role.
- Excellent communication and interpersonal skills.
- Strong organisational and time-management abilities.
- Basic computer skills.
- Knowledge of service management principles.
- Ability to manage and motivate a team.
- Customer service-oriented mindset.
- Strong analytical and decision-making skills.
- Good physical condition and stamina.
