Program Coordinator

Basic Function

Administers the activities of the assigned division/department, assuming 24-hour responsibility for overall assessment, planning implementation and evaluation of patient care. In cooperation with the Chief Nursing Officer (CNO) and other department Directors/Senior Directors, supports Johns Hopkins Aramco Healthcare (JHAH) Mission and Vision.

Promotes practice standards, policies and procedures whilst providing overall guidance and direction for the respective division/department. .

Scope

Incumbent has administrative and functional authority to manage the assigned division/department, leading managers and support personnel, to resolve all matters within established authority limits and to keep the CNO informed of unusual developments.

Principal Contacts

INTERNAL: Daily contact with Managers, Nursing Shift Coordinator, Case Coordinator Group, Social Workers, Medical Customer Services Network, Pharmacists, Rehabilitation Staff, patients and family members, Clinicians on all levels, and other JHAH health care personnel involved in care of the patient.

EXTERNAL: Frequent contact with departments responsible for concerns relating to employees, patients and families (i.e., JHAH Human Resources (HR), JHAH Government Affairs).

Principal Duties

• Performs all the duties for the Associate Program Coordinator plus the following.
• Participates with the CNO and other department Directors/Senior Directors, in the ongoing review of the organization's mission, strategic plans, and policies.
• Participates with the CNO and other department Directors/Senior Directors, in the development and implementation of the mechanisms that support, foster, and encourage collaboration between other members of the multidisciplinary health care team towards continuous quality improvement of patient care services and delivery.
• Collaborates with CNO and other department Directors/Senior Directors, in developing the Nursing and Clinical Services Business & Operating plans.
• Collaborates with the CNO in developing, preparing and monitoring the personnel, supply and equipment budgets in collaboration with the staff and support department directors.
• Develops measures and monitors department/division operational performance metrics inclusive of LOS, overtime costs, vacancy and turnover rates.
• Participates in the development of standards of recruitment for nursing & clinical services personnel
• Maintains current knowledge of and ensures compliance with all regulatory and professional standards of care which includes Central Board for Accreditation of Health Care Institutions (CBAHI), Joint Commission International (JCI), Institute Health for Health Care Improvement, (IHI) etc.
• Utilizes results from QI data collection to improve patient care outcomes
• Corrective action plans to ensure that quality of care is embedded into clinical practice on an ongoing basis promoting the Quality improvement (QI) program within the Department.
• Provides opportunities for staff development through in-service, continuing education or other programs and recommends for management approval, out-of-Kingdom training assignments
• Participates in the planning of and coordinates the assigned Department's nursing program for the response to catastrophic disasters within the framework of overall Medical Services programs, policies and procedures.
• Uses findings from patient satisfaction surveys and with input from staff, to establish unit based customer services agenda.
• In collaboration with the CNO, develops an effective plan for delivery of care within the assigned division/department.
• Serves on or appoints division/department representatives to various intra-organizational and departmental committees, study groups and special projects teams.
• Directs, guides, and assists Nursing Shift Coordinators and Unit's Mangers in planning, organizing, coordinating, supervising, controlling and evaluating hospital service activities.

Principal Duties (cont'd)

• Performs other miscellaneous related duties as requested by the CNO.
• Is able to identify, at least one potential successor to the Director's role.
• Promotes a level of professionalism within the division/department. Motivates academic pursuit and continuing education on the part of staff by establishing and meeting service based professional certification goals.
• Promotes empowerment of staff by utilizing collaborative approaches and new ideas.
• Leads and designs new initiatives and research program within area of expertise.
• Contributes to organization culture of quality and safety.
• Demonstrates, facilitates and advocates Evidence Based Practice.
• Develops and executes departmental objectives and business plans guided by entity/enterprise business plans and contributes to the development of business strategies for the division/department or services line
• Guided by organizational and entity objectives and plans
• Manages managers and/or professional/clinical employees
• Works collaboratively across departments.
• Applies broad industry and business or clinical awareness to manage risk and drive financial and operational performance across departments
• Independently resolves complex technical and operational problems
• Identifies, evaluates, and recommends resolutions for highly complex or unusual business problems, applying advance analytical thought and judgment
• Assesses and forecasts resource needs across division/department and allocates resources/budgets to ensure objectives are met
• Focuses predominantly on day-to-day operational activities, with planning activities generally focused on annual planning cycles
• Responsible for development and management of budget for one or more related cost centers, often including multiple budgets across related functions
• Makes significant expenditures within established parameters
• Directs and implements revenue - enhancing and/or cost-reduction measure
• Manages subordinate managers and/or professional/technical employees
• People management responsibilities include conducting performance appraisals, and managing people
• Achieves work objectives primarily through impact/influence on others

Education

• Bachelor's Degree in Nursing/Specialty and advanced training /certification in specialty.
• Master degree in Nursing/Health/ Allied Health is required.
• Doctorate Degree is preferred

Experience

• 11 years clinical experience post-registration with five years at an upper management level in an accredited general hospital of 350 beds or more capacity.
• Expert in clinical knowledge of assigned specialty is required.

Certifications/Other requirements as applicable

• Current professional license
• Proficiency in spoken and written English.
• Must possess well developed decision making and leadership abilities as well as integrity, initiative and sound judgment.
• Broad knowledge of nursing theory and practice
• The ability to work effectively with others in a multidisciplinary group
• Ability to develop, adapt and modify systems as indicated.
• A sound knowledge of pertinent Company policies, procedures and practices.