Job Description :
Are you customer obsessed, smart and analytical, strategic yet execution focused, entrepreneurial, and passionate about e-Commerce Do you want to be a part of one of the fastest growing and most innovative e-commerce businesses Are you interested in working in a high impact role If yes, this opportunity will appeal to you.
We are looking for a smart, metrics and results-oriented program managers who will be instrumental in improving customer experience and growing our business. The person will be responsible for ensuring the best customer experience in Amazon Now. They will be responsible to improve the customer shopping experience through driving projects on catalog enhancement, ensuring we display meaningful and correct information to customers, improving search performance. The tasks handled by this person will have a direct impact on customer buying decisions and online user experience.
Key job responsibilities
- Ensure product listing is accurate for new and existing products
- Troubleshoot and drive resolutions to ensure reliable and operationally effective flow of products improve processes and reduce discrepancies
- Collaborate with vendors to set up efficient processes and SOPs
- Work with various internal teams to help drive tools and process improvements that affect catalog management workflows
- Drive appropriate data oriented analysis, adoption of solutions and process improvement projects to achieve operational and business goals
- Manage stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
- Proactively identify issues and opportunities in catalog/CX of listed products and respond accordingly ( and engaging cross functional teams where necessary)
- Analyzing and sharing relevant metrics and best practices from the executed initiatives across the organization. Build relevant dashboard and publish reports to ensure business is moving in right direction.
- Contribute in Business Review with customer experience and data backed decisions.
A day in the life
Understand the guidelines and guardrails for listing a products in Amazon Now and ensure they are met at all time. Dive deep and understand different systems and processes that impact customer buying decision. Identify root causes for product details defects, work with category SMEs WW and Tech teams to work on implementing Corrective-Preventive Action and and identify opportunities for Automation. Analyze data and highlights gaps, recommending solutions, driving/influencing inter-function decisions.
Basic Qualifications :
- 2+ years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions
- Experience in creating process improvements with automation and analysis
Preferred Qualifications :
- Knowledge of analytics & statistical tools such as SAS, PowerBI, SQL & ETL DW concepts
- Knowledge of visualization tools such as Tableau, Datazen, SSRS
- Experience back office operations, escalation management and troubleshooting environments
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