*** Only formal applications submitted with a CV will be considered for interview; direct messages and/or InMails will not be reviewed ***
Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We've evolved Fanatical Support to encompass the entire customer journey, providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in class tools and automation to deliver technology when and how our customers need it.
The Programme Delivery Director is accountable for leading large, complex, multi-phase transformation and migration delivery programmes across the Kingdom of Saudi Arabia. This role acts as a senior advisor to executive stakeholders, providing delivery leadership in KSA, technology advisory, programme governance, and successful execution of cloud, digital transformation, and organisational change initiatives. Partners with global cross-functional technical, commercial, and delivery teams - ensuring programmes are scoped, planned, and delivered to maximise customer value.
This role will be permanently on-site in Riyadh, KSA.
Key Accountabilities
- Lead and deliver multi-phased migration and transformation delivery programmes in KSA covering technology, people, process, and organisational change.
- All programmes in KSA must be delivered on-time, within budget, scope and overall quality
- Lead KSA delivery programmes with full accountability for executive level reporting, governance updates, and programme performance readouts
- Provide consultative leadership across early-stage cloud adoption, strategic assessments, business case analysis, and roadmap development.
- Identify opportunities to align client needs with service offerings and enhance programme value.
- Translate client challenges and improvement areas into clear business and technical requirements.
- Identify risks, issues, dependencies, and opportunities across complex customer estates.
- Present programme recommendations effectively through written deliverables and executive-level discussions.
- Serve as primary point of contact for assigned programmes, ensuring clear communication, expectation alignment, and conflict resolution.
- Define programme scope, structure, timelines, resourcing, cost estimates, and governance frameworks.
- Ensure delivery of all programme documentation including schedules, status reports, RAID logs, meeting outputs, and governance artefacts.
- Champion problem-solving, quality delivery, and continuous improvement.
- Facilitate programme meetings focused on progress, risks, escalations, and stakeholder alignment.
- Partner closely with account management and service delivery teams to ensure healthy customer relationships and expectations.
- Track consulting time, utilisation, and programme financial performance in alignment with contractual agreements.
- Lead presales elements including proposals, SOWs, RFP/RFI responses, and solutioning activities.
- Ensure high customer satisfaction and promote a best-in-class delivery experience.
- Ability to track and manage commercials across multiple engagements, ensuring strong governance whilst managing customer expectations.
Key Requirements
- Brings extensive experience in professional services, programme leadership, and largescale delivery within technology driven environments.
- Demonstrated success in leading major, multiphase programmes and managing high performing delivery teams in customer facing contexts.
- Deep understanding of IT managed services, cloud technologies, migrations, digital transformation, and emerging technology trends.
- Professionally project management qualified (PMP, PRINCE2) in recognised delivery methodologies with a proven history of delivering complex, enterprise scale transformation initiatives.
- Strong commercial and financial leadership, including full accountability for programme P&L, budgeting, forecasting, and revenue outcomes.
- Executive presence with the ability to effectively engage ELT and C‑suite stakeholders across the Kingdom of Saudi Arabia, driving alignment and strategic clarity.
- Skilled at navigating ambiguity and making balanced, informed decisions in fast‑moving delivery environments.
- Experience operating within the KSA market; Arabic language proficiency required
- Strong people leadership capabilities with responsibility for direct line management, as well as influencing and coordinating matrixed resources across large, multidisciplinary programmes.
- Strong commercial acumen across programme lifecycles
