Project Manager AIops

Key Responsibilities:

Program & Project Leadership

• Lead end-to-end delivery of AIOps and AI transformation initiatives.

• Develop and manage project plans, schedules, budgets, resources, and milestones.

• Establish project governance frameworks and reporting mechanisms.

• Define project scope, objectives, deliverables, assumptions, and dependencies.

• Ensure alignment between business objectives and technology implementation activities.

• Drive successful adoption of AI-powered operational capabilities across support teams.

Stakeholder Management

• Manage relationships with customer leadership, IT Operations teams, Service Management teams, cloud teams, and implementation partners.

• Serve as the primary point of contact for project governance and delivery oversight.

• Facilitate steering committee meetings and executive reviews.

• Communicate project progress, risks, issues, and decisions to stakeholders.

• Ensure business and operational teams remain aligned throughout the transformation journey.

AIOps Transformation Management

• Drive implementation of AI-driven operational use cases including:

o Incident Intelligence

o Event Correlation

o Alert Noise Reduction

o Root Cause Analysis

o Predictive Monitoring

o Automated Remediation

o Knowledge Management Automation

o AI-assisted Service Desk Operations

• Coordinate deployment of AI agents and Copilot-based operational assistants.

• Ensure use cases are prioritized based on business value and operational impact.

• Track realization of expected benefits and KPIs.

Governance, Risk & Compliance

• Establish project governance structures and reporting frameworks.

• Identify delivery risks, dependencies, and mitigation strategies.

• Manage change requests, scope variations, and project escalations.

• Ensure compliance with organizational standards, security policies, and AI governance requirements.

• Maintain project documentation and audit readiness.

Change Management & Adoption

• Drive organizational change management activities.

• Ensure operational teams are prepared for AI adoption.

• Coordinate training, communication, and awareness programs.

• Monitor adoption metrics and user feedback.

• Support transition into Business-as-Usual (BAU) operations.

Reporting & Executive Communication

Prepare and present:

• Project Status Reports

• Steering Committee Updates

• Executive Dashboards

• Risk and Issue Logs

• Financial Reports

• Benefits Realization Reports

• Change Management Updates

• Program Health Assessments

Required Experience

• 10+ years of project or program management experience.

• Proven experience delivering Infrastructure Transformation, ITSM Transformation, or Cloud Transformation programs.

• Experience managing enterprise-scale technology projects involving multiple stakeholders and vendors.

• Experience in Infrastructure Operations, Application Support, Service Management, or Managed Services environments.

• Strong knowledge of Agile, Waterfall, and Hybrid delivery methodologies.

• Familiarity with AI, automation, and digital transformation initiatives.

Technical Knowledge

Infrastructure & Operations

• Enterprise Infrastructure Operations

• Cloud Operations

• Application Support Services

• IT Service Management (ITSM)

• IT Operations Management (ITOM)

• Managed Services Delivery

Monitoring & Observability

• SolarWinds

• Instana

• Azure Monitor

• Event Management

• APM Solutions

• Infrastructure Monitoring

ITSM Platforms

• ServiceNow

• Incident Management

• Problem Management

• Change Management

• CMDB

• Service Request Management

AI & Automation

• Azure AI Foundry

• Microsoft Copilot

• Agentic AI Concepts

• AI-assisted Operations

• Intelligent Automation

• Operational Analytics

Required Skills

• Strong project and program management expertise.

• Excellent executive stakeholder management skills.

• Strong communication and presentation capabilities.

• Risk and dependency management experience.

• Financial and budget management expertise.

• Vendor and contract management experience.

• Strong leadership and team coordination abilities.

• Ability to manage cross-functional and geographically distributed teams.