Project Manager- unified contact centre implementation-Arabic Speakers
Skills Required
Minimum of 15 years experience as a Project Manager, managing complex
projects in contact centre or customer service environments.
- Familiar with contact centre technical platform such as Genesys, Cisco,
Sprinklr, etc.
- Familiar with project management tools and software.
- Excellent communication skills, with the ability to build strong relationships
with teams and stakeholders.
- Solid understanding of customer service best practices, and industry
standards.
- Strong analytical and problem-solving capabilities, with the ability to make
data-driven decisions.
- Project Management Professional (PMP) certification / COPC is a plus
and/or any similar project/program management certification.
- Languages: Arabic & English.
