We are seeking an experienced Project Manager to support the development and delivery of the claims system. This is a new digitally enabled wallet system designed to provide a more enterprise-centric and responsive mechanism to encourage workforce transformation among Singapore enterprises, enabling them to use their credits for eligible initiatives.
The Project Manager will support the end-to-end delivery of the system, working closely with the Product Manager, Product Owner, designers, engineers, vendors and key stakeholders.
The ideal candidate is a hands-on, delivery-focused professional with experience in digital product delivery, cross-functional coordination and project governance. The role covers the remaining delivery phase, production launch, post-launch stabilisation and transition to the designated business and operations teams.
RESPONSIBILITIES
1. Project planning and delivery
- Maintain and coordinate the integrated project plan, milestones, dependencies, risks, issues, decisions and actions.
- Track delivery progress against agreed scope, sprint commitments, milestones and release plans, and work with the team to address delays and dependencies.
- Coordinate release planning, cutover, operational readiness, post-production stabilisation and handover activities.
2. Agile delivery and team coordination
- Partner with the Product Manager, Product Owner and delivery teams to coordinate user research, agile ceremonies, release readiness, user adoption and post-launch support.
- Coordinate sprint planning sessions, daily stand-ups, sprint reviews and retrospectives, and follow up on agreed actions.
- Facilitate communication and collaboration across product, design, engineering, operations and business teams.
3. Governance, vendor and stakeholder management
- Track vendor performance and contractual deliverables, including progress reporting, deliverable acceptance, payment milestones and escalation of delivery concerns.
- Prepare project status updates, governance papers and decision materials for project committees and stakeholders.
- Maintain clear records of decisions, actions, risks and issues, and ensure timely follow-up and escalation where required.
4. Testing, cybersecurity and release readiness
- Plan, coordinate and track system integration testing, user acceptance testing, operational readiness testing and security assessments.
- Track defects, risks, remediation actions and exit criteria to support informed release-readiness decisions.
- Coordinate cybersecurity compliance and risk-management activities, including assessments, findings, remediation actions, risk acceptances and approvals.
5. Budget, procurement and post-launch transition
- Track project budgets, procurement activities, contract and payment milestones, invoices and project assets in accordance with financial and administrative processes.
- Coordinate user communications, education and adoption activities with the relevant product, business and communication steams.
- Coordinate post-launch support, defect triage and transition to the designated business and operations teams.
EXPERIENCE AND SKILLS NEEDED
- A degree or diploma in computer science, information systems, project management, product management or a related discipline is an advantage.
- Experience supporting or managing the delivery of digital systems or products across planning, testing, launch and post-launch stabilisation.
- Experience coordinating project risks, issues, dependencies, vendors, budgets, procurement activities and stakeholder reporting.
- Strong written and verbal communication skills, including the preparation of meeting records, status reports, governance papers and project documentation.
- Highly meticulous and tenacious, with a demonstrated ability to follow through on actions to closure.
- Ability to work effectively and independently under pressure, prioritise competing demands and meet tight deadlines.
- Certifications such as Scrum Master, Product Owner or Business Analysis Professional are an advantage.
- Experience with tools such as Confluence, Jira and Figma is an advantage.
