Project Manager / Escalation Support

Job Title: Project Manager / Escalation Support

Location: Qatar

Experience: 3–5 years in the same role

The Project Manager / Escalation Support is responsible for overall project coordination, stakeholder management, and operational governance. The role manages communications with Ooredoo stakeholders, oversees HR and administrative logistics, ensures contractual and regulatory compliance, and handles final-level operational and incident escalations. This position is primarily off-site or on-call, providing management support and ensuring smooth service delivery.

Requirements

• 3–5 years of experience in project management, operations management, or service delivery.
• Experience managing client relationships and stakeholder communications.
• Strong understanding of operational compliance and governance requirements.
• Experience handling incident management and high-level escalations.
• Knowledge of HR coordination and workforce management processes.
• Excellent leadership, organisational, and planning skills.
• Strong written and verbal communication skills in English (Arabic is an advantage).
• Ability to manage multiple priorities and respond effectively in high-pressure situations.
• Proficiency in Microsoft Office and project management tools.
• Ability to work on an on-call basis and support operational teams outside standard working hours.