Project Manager - PEGA

Greeting from Linnk Group,

Role Overview

We are looking for an experienced Project Manager with strong expertise in Pega Customer Decision Hub (CDH) and the Banking/Financial Services domain to manage a governed, fixed-bid maintenance and optimization engagement for a live Pega CDH production environment.

Project Manager

Location: UAE

Contract: 12 Months – Extendable

Key Responsibilities

• Manage the end-to-end Pega CDH maintenance and optimization program for a live production environment.
• Coordinate specialist teams responsible for decisioning, configuration, QA, release management, and production support.
• Ensure strategies, eligibility, propositions, treatments, contact policies, suppression, and arbitration logic remain aligned with approved business priorities.
• Oversee portfolio performance analysis and optimization of targeting, data inputs, prioritization, and contact frequency.
• Manage controlled A/B testing and ensure approved learnings are converted into governed changes.
• Ensure end-to-end quality assurance, release assurance, deployment, and post-release validation.
• Monitor operational performance, customer population movements, production health, and delivery capacity.
• Manage project scope, schedule, resources, risks, issues, dependencies, and fixed-bid delivery commitments.
• Maintain a traceable backlog, delivery plan, risk register, decision log, issue register, and acceptance evidence.
• Work closely with banking business stakeholders and technology teams to ensure business objectives and customer decisioning outcomes are achieved.
• Ensure timely documentation, knowledge transfer, handover, and closure of deliverables within the agreed scope, budget, and duration.
• Provide regular governance and progress reporting to senior stakeholders.

Mandatory Requirements

• Proven experience as a Project Manager / Delivery Manager managing Pega projects.
• Strong experience with Pega Customer Decision Hub (Pega CDH), preferably in a production maintenance and optimization environment.
• Strong Banking / Financial Services domain experience.
• Experience managing live production portfolios, releases, optimization, and continuous improvement.
• Good understanding of Pega decisioning, strategies, eligibility, propositions, treatments, arbitration, contact policies, and suppression.
• Strong experience in stakeholder management, delivery governance, risk/issue management, and release management.
• Experience managing fixed-bid engagements, delivery plans, acceptance criteria, and contractual deliverables.
• Strong communication, leadership, and team coordination skills.

Preferred

• Pega certification or strong experience working with Pega CDH / Pega Decisioning.
• Experience managing customer engagement, personalization, next-best-action, or decisioning programs.
• Experience with A/B testing, portfolio performance analysis, and customer targeting optimization.
• PMP, PRINCE2, Scrum Master, or equivalent project management certification.

How to Apply: Send your updated resume to [Confidential Information]

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