Project Manager

PURPOSE

Manage the day-to-day delivery of Facility Management services at an assigned site or cluster of sites, ensuring contractual SLAs, PPM schedules, health & safety standards, and client satisfaction are consistently met. The Site Manager serves as the primary operational interface between Saudi Union and the client on site.

KEY RESPONSIBILITIES

Site Operations & Service Delivery

•     Oversee all FM hard and soft services delivered at the site, including MEP maintenance, civil works, cleaning, landscaping, and security as applicable.

•     Ensure daily work orders (reactive and planned) are logged, assigned, and closed within SLA timelines using the CAFM system.

•     Execute the Planned Preventive Maintenance (PPM) schedule on time and to specification, escalating deviations to the Project Manager.

•     Coordinate mobilization of subcontractors, specialist service providers, and direct labour for site activities.

•     Conduct daily site walks and inspections to verify quality of service, asset condition, and team performance.

•     Manage site consumables, spare parts inventory, and tool registers; raise purchase requests as needed.

Client & Stakeholder Management

•     Serve as the primary on-site point of contact for the client representative; address day-to-day service requests and escalations promptly.

•     Attend client meetings, produce meeting minutes, and track action items to closure.

•     Prepare and submit weekly/monthly site performance reports covering work order status, PPM compliance, manpower deployment, and incidents.

•     Proactively communicate planned shutdowns, access restrictions, and service impacts to the client in advance.

People Management

•     Supervise, schedule, and performance-manage all direct site staff (technicians, supervisors, helpers).

•     Conduct daily toolbox talks and ensure proper briefing of site team before commencement of work.

•     Coordinate with HR on attendance, leave, disciplinary matters, and replacement manpower.

•     Identify training needs and coordinate with the Project Manager for skills development.

HSE & Compliance

•     Enforce Saudi Union HSE policy on site at all times; conduct regular safety inspections and risk assessments.

•     Ensure all permit-to-work (PTW) procedures are followed for high-risk activities (electrical isolation, confined space, working at height).

•     Investigate and report all incidents, near-misses, and unsafe conditions immediately to the Project Manager and QHSE team.

•     Ensure compliance with municipal, civil defence, and regulatory requirements applicable to the site.

Financial & Contract Control

•     Monitor site-level expenditure against budget; flag overruns or cost risks to the Project Manager.

•     Validate subcontractor attendance, performance, and deliverables before approving invoices.

•     Identify and document variation scope changes; submit variation order requests through the Project Manager.

•     Support monthly invoicing by providing accurate site activity data, completed work records, and client-signed delivery notes.

KEY PERFORMANCE INDICATORS (KPIS)

•     PPM completion rate (target: ≥95% on schedule)

•     Reactive work order closure within SLA (target: ≥90%)

•     Client satisfaction score (target: ≥4.0/5.0 per periodic review)

•     HSE: Zero LTI; 100% PTW compliance; zero civil defence violations

•     Site manpower availability rate (target: ≥95% vs. contracted headcount)

•     Work order documentation accuracy (target: ≥98% CAFM data integrity)

REPORTING LINE

Reports directly to: Project Manager — Government or Private (as applicable)

Direct reports: Supervisors, Technicians, and Site Support Staff assigned to the site

Functional coordination with: QHSE, Procurement, HR, Finance, Logistics

REQUIREMENTS

Must-Have:

•     Diploma or Bachelor's degree in Engineering (Mechanical, Electrical, Civil) or Facilities Management

•     5–8 years of experience in FM operations, with at least 2 years in a site supervisory or management role

•     Solid understanding of MEP systems, building services, and PPM principles

•     Experience managing multidisciplinary site teams in a contracted FM environment

•     Proficient in CAFM/work order management systems

•     Strong command of Arabic; functional English communication skills

•     Valid Saudi driving licence

Nice-to-Have:

•     IWFM, CFM, or equivalent FM qualification

•     NEBOSH IGC or equivalent HSE certification

•     Experience with Saudi government and semi-government facility clients

•     Knowledge of Saudi Civil Defence regulations and NFPA standards

TOOLS & SYSTEMS

•     CAFM system (work order management and asset tracking)

•     ERP system (purchase requisitions, time & attendance)

•     Microsoft Office Suite (Excel, Word, Outlook)

•     PTW management system

• •     Reporting dashboards and site inspection tools