Project Manager

Uptime Institute is an unbiased advisory organization focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent certifications. For over 30 years, the company has established industry-leading benchmarks for data center performance, resilience, sustainability, security and efficiency, which provide customers assurance that their digital infrastructure can perform across a wide array of operating conditions at a level consistent with their individual business needs. Uptime Institute serves all stakeholders responsible for IT service availability through industry leading standards, education, peer-to-peer networking, consulting, and award programs delivered to enterprise organizations and third-party operators, manufacturers, and providers. Offerings include the organization's Tier Standard and Certifications, Management & Operations reviews, and awards, SCIRA-FSI financial sector risk assessment, and a broad range of additional risk management, as well as performance, availability, and sustainability offerings. Uptime also operates a Global Network of member companies, and our Uptime Education has taught thousands of data center training courses around the world, graduating over ninety thousand students in over one hundred countries.

Uptime Institute has unparalleled expertise in helping organizations plan, build, operate and optimize world-class digital infrastructure. With over 3,000 projects completed projects in over 120 countries to date and has paved new ground in the implementation of programs that help organizations to advance the detection and mitigation of ICT (Information and Communication Technology) operational and cyber risk.

Uptime Institute, the Global Digital Infrastructure Authority® is headquartered in New York, NY, with main offices in London, Madrid, São Paulo, Dubai, Riyadh, Singapore, and Taipei.

Position Description

The Project Manager works with the Uptime Institute colleagues and clients to deliver global, customer-focused, contracted engagements, managing all aspects of projects throughout the project life cycle in accordance with the standard policies and best practices.

In addition to client engagement projects, the Project Manager is responsible for fulfilling roles and responsibilities of a PM defined by PMO and working towards achieving organizational goals. This position will report to the Senior Project Manager.

Summary of Key Responsibilities and Expectations

Essential job functions include but are not limited to the following:

• Manage assigned projects end to end, working closely together with internal teams, clients, and all stakeholders following the standard guideline and best practices; ensure successful kickoff, understand and manage project scope, client needs, and risks throughout the project lifecycle, develop and manage project timeline, and see through successful delivery and completion of projects.
• Serve as primary client contact and success manager throughout engagement.
• Ensure optimal resource planning and allocation within project requirements and established company policies. Support resource development as needed.
• Monitor project schedules, progress and costs to ensure projects are completed on time and within contracted scope (estimated effort and expense) by the most effective means available. Maintain, adjust, and update project plans as needed.
• Identify, communicate, and manage all issues and risks affecting the project. Ensure timely and accurate communication to stakeholders and work towards a solution.
• Maintain accurate project records in the appropriate systems to facilitate continuous reporting and planning.
• Lead project teams and sub-teams in project execution, ensuring compliance with established company project management methodologies and standards. Ensure that all project documentation is completed accurately and on time.
• Demonstrate professional and solution-focused mindset; uses tasks, client, and internal project work as opportunities to elevate professionalism, enhance skill sets and ability to positively contribute to the business.
• Stay on top of standard guidelines and policies and help evangelize best practices.
• Fulfill roles and responsibilities as necessary, approved and assigned.
• Understand the full scope of work at the time of project handoff. Reach out to internal resources for clarification as needed.
• Participate in kickoff call and follow up meetings with clients and sales POC to ensure understanding and alignment on project scope.
• Identify projects at risk of scope creep and work with internal and client stakeholders to mitigate where possible.
• Identify opportunities to accelerate project deliverable timelines where resourcing allows.
• Work closely with internal and client stakeholders to achieve monthly revenue targets.
• Schedule resources efficiently with full understanding of Consultants capabilities, task type and duration, and project schedule needs
• Work closely with the Regional Technical Directors (RTD) in scheduling Consultants to help balance revenue and invoicing considerations with professional development and work/life balance needs.

Basic Qualifications

• 5+ years of project management experience
• Bachelor's degree or an equivalent combination of education and relevant experiences
• Professional proficiency in English

Required Knowledge, Skills, and Abilities

• Ability to apply multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Ability to manage multiple concurrent projects on time and on budget.
• Ability to engage in conflicts or challenging conversations in a constructive way and resolve them with positive, actionable outcomes.
• Ability to effectively work with remote global teams.
• Seeks and provides honest, constructive feedback.
• Ability to build and lead high-performing project teams, and to facilitate project team engagements.
• Strong written and verbal communication skills in English
• Strong organization skills
• Proficiency in project management tools (preferably Smartsheet), and the MS Office Product Suite, particularly Excel, PowerPoint, and Word.