At Nizmara Consulting, we pride ourselves on being the premier destination for executive search and talent acquisition, where excellence meets expertise. With a team of seasoned consultants possessing unparalleled industry knowledge and hands-on experience, we specialize in delivering top-tier talent across a diverse range of verticals including; Technology, Financial Services, Banking & Insurance, Healthcare & Life Sciences,E-commerce & Retail, Construction, Engineering & Manufacturing. We leverage tailored solutions backed by industry insight, exceptional talent, strategic partnerships, and a proven track record of success boosting business outcomes.
Our client is a manufacturing/FMCG company owned by PIF (Public Investment Fund). For their growth plans, we are looking for a dynamic and business-oriented CRM Product Manager with hands-on experience in Oracle CX and a strong capability in project delivery and product ownership.
The role will start with a strong emphasis on managing the end-to-end Oracle CX implementation, working closely with external vendors, internal business units, and IT teams. After the platform goes live, the focus will shift toward continuous product development, enhancement roadmap, feature ownership, and maximizing user adoption and business value.
This is a highly visible role requiring strong communication, stakeholder management, and the ability to translate business needs into scalable and user-centric CRM solutions.
Key Responsibilities:
1. Oracle CX Implementation & Project Management
- Lead the full implementation lifecycle of Oracle CX, including requirements gathering, solution design, UAT, go-live planning, and post-launch stabilization.
- Manage and coordinate external implementation vendors, ensuring delivery quality, timelines, and contractual commitments.
- Act as the primary liaison between business teams, IT, and the implementation partner.
- Define project plans, manage risks/issues, and ensure alignment with internal governance and SDLC processes.
- Oversee data migration, integration requirements, and platform configuration workstreams.
- Ensure all CRM-related deliverables meet business expectations and compliance standards.
2. CRM Product Ownership
- Own the CRM product vision and roadmap after go-live.
- Prioritize features based on business impact, ROI, customer experience, and operational needs.
- Work closely with Sales, Marketing, Operations, IT, and Customer Service to define product backlog items.
- Continuously analyze user behavior, system performance, and feedback to propose new enhancements.
- Drive platform adoption, training, and change management across the organization.
- Monitor KPIs related to CRM usage, customer engagement, and commercial outcomes.
- Demonstrate a strong product management mindset by owning the CRM's long-term vision, validating business needs, prioritizing features based on user value, and ensuring continuous iteration after go-live.
- Translate business problems into product opportunities, ensuring each enhancement has a clear, measurable impact on customer experience or operational efficiency.
- Apply product discovery techniques (user interviews, root-cause analysis, journey mapping) to identify real user needs and validate assumptions before development.
- Balance short-term fixes with long-term product strategy, ensuring the CRM evolves sustainably and aligns with strategic priorities.
3. Business & Stakeholder Management
- Engage with C-level and senior leadership to align CRM strategy with broader organizational goals.
- Understand business pain points, translate them into functional requirements, and ensure delivery feasibility.
- Present updates, project dashboards, product performance metrics, and improvement plans.
- Manage expectations, negotiate priorities, and maintain strong cross-functional collaboration.
- Act as the voice of the user while balancing technical feasibility and business constraints.
4. Governance & Continuous Improvement
- Establish strong governance structures for CRM change requests, enhancements, and support processes.
- Maintain platform documentation, workflows, data models, and standard operating procedures.
- Ensure data governance, security, and compliance across all CRM touchpoints.
- Benchmark new Oracle CX capabilities and market best practices for continuous product evolution.
Skills &Qualifications:
Must-Have
- 812 years of experience in CRM, digital transformation, product management, or project management.
- Strong hands-on experience with Oracle CX, specifically Unity - CDP, UBI, Eloqua, Fusion Service, Fusion CX Analytics.
- Demonstrated success in managing end-to-end CRM implementations with external vendors.
- Strong understanding of SDLC, project governance, documentation, UAT, and go-live processes.
- Strong product management mindset in addition to project management skills.
- Ability to work under pressure, manage multiple workstreams, and maintain delivery quality.
- Excellent communication skills with the ability to influence senior stakeholders.
- Strong analytical skills and business acumen.
- Fluency in English (Arabic is a plus but not mandatory).
Nice-to-Have
- FMCG or retail industry experience.
- Exposure to data analytics, customer journey design, or loyalty platforms.
- Experience working in PIF-owned or large-scale enterprise environments.
- Certifications in PMP, PRINCE2, Agile, or Oracle CX.
Personality Traits
- Energetic, proactive, and quick to take initiative
- Articulate, confident, and strong in presentation
- High ownership mindset
- Problem-solver with a positive attitude
- Strong interpersonal skills and emotional intelligence
