JOB SUMMARY:
To provide comprehensive administrative and operational support in the management of the residential, commercial, and retail portfolio. The Property Executive will focus on the end-to-end leasing cycle, tenant relationship management, and ensuring 100% regulatory compliance with Dubai Land Department (DLD) and RERA standards
RESPONSIBILITIES:
The responsibilities and accountabilities include but are not limited to:
Leasing & Revenue Management
- Leasing Cycle: Manage the full leasing process, including property viewings, lead qualification, and negotiating lease terms under the guidance of the Portfolio Manager
- Tenancy Renewals: Proactively manage the renewal calendar; initiate contact with tenants 90 days prior to expiry to negotiate terms in accordance with the RERA Rental Index
- Inventory Management: Maintain an accurate and up-to-date availability list across the portfolio to minimize vacancy periods and hit occupancy KPIs
- Move-in/Move-out: Coordinate the & quot;Move-in and & quot;Move-out inspections, ensuring all de-snagging is completed before new tenant handover
Regulatory Compliance & Documentation
- Ejari Management: Execute the registration, renewal, and cancellation of all tenancy contracts via the Ejari system, ensuring full compliance with RERA laws
- KYC Compliance: Collect and verify all mandatory tenant documentation (Emirates ID, Passport copies, Trade Licenses, etc.) to ensure legal Know Your Customer standards
- Authority Liaison: Assist the Portfolio Manager in preparing documentation for the Dubai Land Department (DLD) and responding to inquiries from the Rental Dispute Centre (RDC)
Tenant Relations & Communication
- Primary Contact: Serve as the first point of contact for all tenant inquiries, complaints, and maintenance requests, ensuring high levels of tenant satisfaction
- Conflict Resolution: Act as a mediator for minor tenant disputes and escalate complex legal issues to the Portfolio Manager or legal team
- Financial Admin: Coordinate the collection of rent cheques, security deposits, and service charges; follow up on any bounced cheques or payment arrears
Operational Support & Reporting
- FM Coordination: Liaise with FM Service Providers to ensure maintenance requests are closed within agreed SLAs
- Data Management: Maintain a clean and accurate database of all tenant records, unit histories, and financial transactions
- Reporting: Assist the Portfolio Manager in preparing Monthly Status Reports, specifically tracking occupancy trends and collection vs. spend
Requirements
- Bachelor's degree in Business Administration, Real Estate, or related field
- Minimum 2-4 years of experience in property management or leasing within the UAE
- Strong knowledge of UAE real estate regulations and Ejari procedures
- Excellent communication and negotiation skills
- Proficiency in Microsoft Office and property management/CRM systems
- Strong organizational and multitasking abilities
- Valid UAE driving license (preferred)
- RERA certification (preferred, depending on Emirate)
