We are seeking an experienced Property Manager to oversee the day-to-day operations of high-end residential developments. This site-based role is responsible for delivering a premium, luxury living experience aligned with Savills exceptional standards.
You will manage all aspects of property operations, including tenant relations, FM coordination, service charge management, compliance, and building presentation. Working closely with tenants, service providers, and the Savills Abu Dhabi office, you will lead a small on-site team while reporting to senior management.
The ideal candidate has a proven track record in luxury residential property management, with experience across A-grade or high B+ assets in the UAE. Abu Dhabi experience is an advantage. Strong relationship-building skills, attention to detail, and a proactive approach are essential, along with a commitment to regulatory compliance (ADM, Tawtheeq).
Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
Key Responsibilities
- Ensure delivery of Property Management Services in accordance with executed Property
- Management Agreements in line with contractual KPIs, SLAs, and having regard to RICS professional standards
- Set up and mobilisation of new sites as and when require
- Support leasing activities for vacant units, coordinating with the Savills leasing team, facilitating viewings, and managing tenant onboarding
- Management of lease implementation, with regards client and tenant covenants and critical dates, as well as ongoing occupation, and future renewals / tenancy adjustments
- Manage tenants occupation in line with tenancy terms, building rules, and community standards
- Develop and enhance building operations, rules, policies and regulations
- Be a point for escalation for leaseholder queries and more complex issues
- Conduct monthly client meetings and regular tenant engagements
- Contribute directly towards improving the property and facilities management processes, training and mentoring of junior operations staff (as appropriate)
- Conduct daily site walks to ensure building presentation, cleanliness, and ambiance meet the expectations of a premium development
- Supervise FM soft and hard services teams to ensure tenants comfort, safety, and compliance
- Manage tenants complaints and coordinate resolution with FM teams and contractors
- Manage move-ins and move-outs, ensuring units meet handover standards
- Coordinate with Abu Dhabi authorities for any compliance related tasks for all tenancy contract registrations and renewals
- Liaise with the Client Accountant to prepare financial reports for Clients
- Quarterly and monthly management reporting, including arrears and service charge variations
- Manage multi-discipline contractors to ensure services are delivered to the expected high standards, with a particular emphasis on Customer Service
- Ensure that Health and Safety compliance is adhered to by facilities management service providers
- Service charge budget setting in collaboration with the Facilities Manager, co-ordination and management in accordance with RICS Professional Statement - setting annual budgets, obtaining clients/leaseholder agreement, organising billing and collection, reconciling accounts within agreed timescales
- Manage service charge allocation, apportionment, reporting and reconciliation in line with RICS guidelines
- Management of site staff, where applicable
- Weekly review of open maintenance jobs and ensure these are closed out in accordance with KPIs
- Ensure statutory compliance and health & safety adherence by all service providers
- Develop and execute tenant engagement programs, enhancing occupier satisfaction and retention
- Prepare and maintain Business Continuity Plans and support emergency response procedures in coordination with stakeholders.
- Work with reporting tools and dashboards to automate KPIs and SLA tracking where applicable
- Monthly documented building inspection for the monthly Client report
- Documented quarterly property inspections with FM service providers
- Manage all building related expenditure within the client's approved budgets
- Support and implement sustainability initiatives in line with the client's plan, ESG strategies, and sustainability goals
- Cross sell the skills and services of the other Savills divisions to existing and potential client
- Assistance with new business pitches, and onboarding of new assets
Skills, Knowledge And Experience
- Minimum of 5 years in Property Management related role preferably in premium or luxury properties, ideally in Abu Dhabi, but can be wider UAE, essential A grade to high B+ experience, and key clients
- Passion for real estate, and a progressive career in commercial real estate
- Strong experience managing tenant relations in high-end environments
- Experience coordinating fit-out, move-in/move-out, and unit condition management
- Understanding of Tawtheeq processes and Abu Dhabi tenancy regulations
- Strong property management knowledge and awareness
- Clear understanding of property P&L and financial reporting
- Highly professional appearance & presentation and strong leadership skills
- Excellent communicator and client relationship skills
- Excellent time management and organisational skills
- Excellent attention to detail skills
- Strong team player, leader and mentor of junior staff
- Highly proficient in Microsoft Office (Word, Excel, PowerPoint) with a strong focus on creating professional client reports and analysis dashboards
- Experience with Yardi is preferred or any equivalent PM system, including lease administration, budgeting, service charge reconciliation, and reporting functions
- Valid UAE driving licence and a car
- Currently based in Abu Dhabi is preferable
- Proactively keeps up to date with industry and Market developments using networking activities and relevant professional institute information and updates
- Understanding of the financial contribution the role makes to the business, awareness of expense costs, taking a diligent approach as well as being familiar with the business strategy for the PM team
- Educated to Bachelor`s degree level
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