About Us
TASC Outsourcing is committed to empowering businesses by providing unbeatable people solutions across the GCC. TASC's end-to-end people solutions include contract staffing, permanent recruitment, temp hiring, cloud-based payroll management, technology backed personnel monitoring, and PRO services. Our domain specialists are adept at sourcing professionals ranging from mid-management to C-level executives. Since a decade, TASC has built teams and organizations for over 350+ businesses within the GCC, including free zones. We have aided the career aspirations of thousands of professionals across nationalities, based in 27 countries and currently employ more than 5,500 associates. We work with businesses to increase their staffing agility, improve employee productivity, and boost the businesses bottom-line. TASC is currently the premier talent partner of choice for a wide range of businesses and government institutions in the GCC region. We are the only staffing business in the region to win more than 22+ awards including the LinkedIn Talent Awards for Top Innovative Staffing Agency 2019, the Sheikh Khalifa Excellence Award 2019 for the Silver category, the coveted Mohammed Bin Rashid Al Maktoum Business Award 2019 and the prestigious Dubai Quality Appreciation Award in 2020.
Purpose
- To adhere to compliance requirements and PRO team management while managing the visa and license activities/transactions of client(s).
- To monitor and drive the team to maintain high service levels, compliant operations and customer satisfaction.
- Manage the PRO Services clients and operations team for smooth delivery of service
Key Responsibilities
- Ensure there is ZERO failures with client operations and compliance
- Timely and accurate management of client and client's employee escalations
- Ensure a high CSAT score
- Driving self to meet SLAs as per defined metrics without any deviation
- Contribute by way of innovative ideas to stream line operations, define innovative and quicker ways of work
- Ensure the system adherence by the team in operations
- Regular governance on operations with internal management and clients
- Assist the team with PRO services operations and explore any new opportunities for the team to enhance the service delivery
- 100% compliance to be adhered around original document release to and from employee/client/internal department
- Monitor, manage document movement scheduled for delivery through TASC messenger
- Manage, monitor supply chain of physical documents and coordinate effectively with internal teams, external vendors and clients
- Manage external vendors to complete transactions and report on time
- Manage queries of clients and employees
- Client visits and regular governance meetings with internal team & client
- Able to do weekly/monthly reports as per company and client requirements
- Should be able to manage clients effectively and efficiently on day to day basis
Must Have - Skills and Education qualification
- 2- 5 years of PRO Services (visa processing) experience (UAE Experience). Experience of company set up is preferred but not mandatory
- Experience in managing team, experience of managing PROs is an added advantage
- Excellent communication and organizational skills
- Excellent time management skills
- IT Literate: MS Office (Outlook, Word, Excel, PowerPoint)
- Able to generate reports for internal and external customers and ability to use CRM system effectively
