Public Sector - Key Account Manager

Do you enjoy building longterm client relationships and creating meaningful business impact

Are you motivated by helping customers achieve value through the right technology solutions

Do you drive account growth while ensuring a consistently high customer experience

At SoftwareOne, we help organisations unlock the full potential of technology. As an Account Manager, you will join a collaborative sales team focused on driving customer success, growth, and longterm partnerships across our existing client base.

The Role

As an Account Manager, you are responsible for managing and growing relationships with existing customers. You will own the customer experience, execute account strategies, and identify opportunities to expand solutions and services that deliver real business value.

What You'll Be Doing

• Act as the primary point of contact for assigned customer accounts and build trusted relationships
• Own the endtoend customer experience, ensuring satisfaction and retention
• Understand customer needs and recommend relevant SoftwareOne solutions
• Drive renewals, upsell, crosssell, and new opportunity identification within existing accounts
• Coordinate with internal teams to ensure timely and successful delivery of solutions
• Track, forecast, and manage account performance, KPIs, and financials using CRM tools

• Experience selling both licensing and service solutions
• Bachelor's degree or equivalent practical experience
• Experience in sales or account management, preferably in a technology or services environment
• Strong relationshipbuilding and customerfocused mindset
• Ability to manage multiple priorities with attention to detail
• Commercial awareness with basic financial and forecasting understanding
• Comfortable using CRM and digital sales platforms

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.